Kaiser Permanente Senior Consultant, New Member Welcome in Rockville, Maryland
Responsible for leading a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand-alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.
Data Analysis: Reviews data analyses prepared by less senior analysts/ consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement.
Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; selects from alternatives presented.
Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods.
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners.
Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success.
Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.
Role will be responsible for the daily operations of the New Member Welcome program in addition to implementing various program initiatives and program improvement strategies. Candidate must be comfortable working with large sets of data and must have knowledge with Access databases.
- Minimum eight (8) years of process improvement, management consulting, change management, or related business experience.
- Master's degree OR bachelor's degree AND two (2) years of directly related experience required.
License, Certification, Registration
- Advanced knowledge of process improvement methodologies.
Minimum twelve (12) years of process improvement, consulting, or related business experience.
Health care or insurance experience preferred.
Lean Six Sigma Master Black Belt Certification preferred.
TITLE: Senior Consultant, New Member Welcome
LOCATION: Rockville, Maryland
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.