Chenega Corporation Systems Administrator in Rockville, Maryland

CHENEGA LOGISTICS, LLC

Company Job Title:

Systems Administrator

Clearance:

Ability to obtain NRC IT II Clearance

Location:

Rockville, MD

Reports To:

Director of Operations

FLSA Status:

Non-Exempt, Full Time, Regular

Summary:TheSystems Administrator will provide tier 1 & 2 support deploying solutions to vulnerabilities identified in print and FAX environments at the Nuclear Regulatory Commission (NRC).

Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

· Manage NRC Print Server environment, updates and patches.

· Maintain File/Print servers, Exchange servers, Citrix Servers, SQL Servers and maintain a VMWARE environment

· Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.

· Keep service management informed of potential customer issues if unable to resolve.

· Participate as a full member of a service workgroup and contribute to the group’s productivity.

· Demonstrate the required product proficiency by successfully completing the product training.

· Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.

· Manage assigned parts, tools and any other assets provided.

· Communicate with customers the status of their current service call and address any other service concerns they may have with the product.

· Provide timely and courteous customer service to facilitate customer satisfaction.

· Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

Non-Essential Duties:Other duties as assigned

Supervisory Responsibilities:None

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

· Associates Degree in IT related field

  • 3 years’ experience managing print servers on a DOD/USG network

· Must possess a valid driver’s license.

· NRC IT II Clearance is favorable.

· Extensive experience with Active Directory and Exchange 2013

· Exposure to computer infrastructure as well as SQL Databases and Citrix XenApp preferred

· Experience with Nuance applications is a plus.

Knowledge, Skills and Abilities:

· Knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel). The position also requires using the PC/wireless devices for data entry, troubleshooting, and web access. Skills demonstration required in IE Navigation, File saves and moves, Internet connectivity.

· Excellent customer service skills with a high level of professionalism.

· Ability to work during assigned work day(s) and work overtime on an occasional basis.

· Strong attention to detail, ability to manage multiple tasks and work independently and/or on a team with minimal supervision.

· Must have excellent writing and verbal skills with the ability to communicate effectively.

· Working knowledge of Windows Server 2003/2012, Windows10, Windows7, and Microsoft networking

· Ability to travel as required.

· Ability to obtain an NRC IT II Clearance

Diversity:

· Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics:

· Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

· During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

· Associates Degree in IT related field

  • 3 years’ experience managing print servers on a DOD/USG network

· Must possess a valid driver’s license.

· NRC IT II Clearance is favorable.

· Extensive experience with Active Directory and Exchange 2013

· Exposure to computer infrastructure as well as SQL Databases and Citrix XenApp preferred

· Experience with Nuance applications is a plus.

Job: Systems Administration

Organization: Chenega Logistics

Title: Systems Administrator

Location: Maryland-Rockville

Requisition ID: 1800000947