Verizon Consultant, Global Customer Success Enablement in Rolling Meadows, Illinois

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Consultant, Global Customer Success Enablement will provide the Verizon Connect Global Customer Success team with the tools and skills necessary to increase sales productivity by delivering a positive Customer experience, producing Customer outcomes all while driving overall revenue growth. Ideal candidates are passionate about serving as an internal consultant to their Customer Success leaders, while collaborating with Marketing and Product functions to understand the product strategy, pricing, positioning, and then developing programs to deploy to Customer Success.

Responsibilities:

  • Owns the planning, partnership and execution of all Marketing actions that drive Customer Success sales motions throughout the Customer lifecycle.

  • Acts as an extension of the Marketing function by synchronizing Marketing and Customer Success strategies

  • Collaborates with Customer Marketing to scope, develop, create, customize and launch integrated campaigns, collateral, tools and processes for the Global Customer Success Team

  • Develops and implements Sales Enablement tools designed to reduce churn, grow sales or improve Customer Health

  • Monitors and evaluates shared Customer Success metrics, including retention, renewal and sales

  • Creates and manages Global Customer Advocacy programs and Customer Health Scorecards

  • Manages C-level customer events nomination and selection process

  • Partners with Product, Marketing, Training and Go-To-Market teams to launch new products, features and enhancements to Customer Success organization

  • Maintains a Global product ecosystem through in-depth platform knowledge and solid partnership with product teams

  • Owns executive-level communication to Marketing Operations and Customer Success leadership for relevant programs

What we’re looking for...

  • 5 years of business experience with 3 years field marketing experience or Sales Enablement experience required

  • Must be able to make progress on several projects at once while managing competing deadlines

  • Exceptional ability to simplify and effectively communicate complex concepts and material using brevity

Even better if you have:

  • Intermediate to Advanced experience with MS Office; Salesforce.com; Gainsight; Marketing

  • Automation programs such as Eloqua; Pardot, Marketo preferred

  • Customer Success and/or Sales experience in the SaaS or Technology Industry preferred

  • Strong collaboration skills, including the ability to interact effectively with various departments and employee skill levels.

  • Experience reporting on pipeline contribution ratio, deal conversion rate, deal size, sales contribution ratio, etc. to gage the effectiveness of lead gen strategy

  • Experience in campaign development, webinars, oversight of local and national events and sponsorships, collateral creation to support customer interactions

Keywords: Telematics, Fleetmatics, Telogis, Skyward

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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