Verizon Customer Success Enablement Administrator in Rolling Meadows, Illinois

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Lead the customer analytics and performance reporting function contributing to forward-thinking customer and selling analytics strategy development and new initiatives for the Global Customer Success organization. Position will own the strategy and execution of customer analysis, modeling & reporting initiatives for the Customer Success organization .

  • Organizing and executing assigned business projects on behalf of Customer Success according to Customer Success requirements

  • Meeting with assigned Customer Success Team when needed and perform an initial assessment of a problematic situation

  • Collecting information about the Customer Success business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)

  • Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes

  • Formulate recommendations and solutions with attention to a Customer Success Team’s wishes, capabilities and limitations forming concise reports

  • Present findings and suggestions to clients with ample justification and practical advice

  • Provide guidance for any occurring problems and issues

  • Work with IT to troubleshoot and resolve issues related to the particular business application or tools being supported

  • Collaborate with business end users to gather requirements for enhancement requests and create Business Requirements Documents or Functional

  • Specifications for application changes, conversions, interfaces and/or reports related to those requests

What we’re looking for...

  • Knowledge of diverse business matters such as IT, Marketing, HR etc.

  • Proficiency in MS Office, GSuites

  • Familiarity with a wide selection of business management software (CRM,ERP, etc.) and databases preference Salesforce, SAP, Service Now

  • Outstanding communication and interpersonal skills

  • Analytical mind with excellent data collection and analysis skills

  • Aptitude in creative problem-solving

  • Understand how the business processes of operational team are integrated with and supported by a CRM business system or toolset

  • Knowledgeable about the subject matter being supported

  • Ability to evaluate, define and prioritize activities/projects of self and others

  • Ability to handle multiple, moderately complex activities/projects concurrently

  • Experience working with remote teams (e.g. Offshore Development/QA, remote users, remote co-workers)

  • Ability to work collaboratively with other business analysts and cross functional peers to meet deadlines

VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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