Verizon Sr. Delivery Consultant, Professional Services in Rolling Meadows, Illinois
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Sr. Delivery Consultant for Professional Services is a lead technical specialist with detailed knowledge and skills required to implement Verizon Connect SaaS offerings. This person will provide technical leadership for platform projects and have the skills and competency to lead discussions regarding a customer’s business and technical requirements.
Manage and support both internal and external customer relationships.
Assist in gathering the customer's business and technical needs by leading facilitated sessions and interviews with key customer personnel.
Assist in structuring solutions that address a customer's identified business need.
Investigate, analyze and resolve technical problems arising in the configuration.
Demonstrate a clear understanding of the products, processes, tools and implementation best practices.
Log defects clearly using appropriate systems and standards.
Set and manage customer expectations; adapt and prioritize needs and requests.
Create scenarios and success criteria that test functionality for business requirements
Provide timely and accurate information and support to customers and partners.
Communicate and influence effectively in situations of conflict.
What we’re looking for...
Bachelor’s degree, with a minimum of 9 years’ experience in a Professional Services environment or technical role in a client-facing capacity.
Intermediate Excel skills.
Ability to be responsive in a changing environment and work effectively in a team.
Excellent communication skills, both written and verbal.
Strong problem solving skills.
Even better if you have:
Strong technical acumen required; technical knowledge of telematics solutions a plus.
SaaS background desirable
An ability to inspire, energize and motivate teams across all service functions as well as ability to influence both internal and external stakeholders.
Comfortable operating in a matrixed, as well as team environment
Keywords: Telematics, Fleetmatics, Telogis, Skyward
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.