Verizon Sr Mgr Cust Success in Rolling Meadows, Illinois
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
Leading and inspiring local account management teams within customer success to deliver outstanding results for Verizon Connect. Execute strategic and tactical plans to enable front-line Managers to effectively execute business plans with their client facing account management teamsKey escalation point for internal business partners and clients with the objective of creating mutually beneficial wins for Verizon Connect and our clientsResponsible for hiring, training, developing, and ongoing performance management of front-line Managers and their direct reports
Manage 35 to 50 employees including 4 front-line Managers and their direct reports.
Achieve monthly and quarterly revenue and unit targets.
Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes.
Develop and execute personal development plans for direct reports driving continual improvement on delivery of key objectives.
Create accountability for Customer Success Managers through rigorous, and supportive, performance management.
Transfer skill set through active participation in client meetings
Provide active coaching, development, and feedback to front-line Managers, as well as, their direct reports utilizing hard metrics derived from dashboards and reports.
Maintain daily rigor around managing the Customer Life Cycle, specifically around executing Customer Success’ sales model
Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis.
What we’re looking for...
Minimum 5 years of experience in an account management, customer success management, or another relevant sales role.
Minimum of 3 year experience in a sales leadership role.
Ability to demonstrate a strong grasp of SaaS success metrics and business model.
Strong business acumen with the ability to analyze data to make sound decisions.
Expert negotiation skills specifically with experience handling contract terms and conditions.
Even better if you have:
Detailed understanding of the complexities combined hardware and software solutions present to clients and Verizon Connect.
Relevant industry knowledge applicable to Verizon Connect specific customer base.
Clear understanding of Customer Success sales processes and customer lifecycles.
Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.