IBM Delivery Project -Complex Programs in ROMA, Italy
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Required Technical and Professional Expertise
Five years in the following:
Large Portfolio/Program Management experience – 10 years
Experience with Energy and Utilities Industry - 7 - 10 Years
A proven track record in Managing Client Relationship and Coverage Plan, Client Expectations/Satisfaction and Business Control Requirements.
Experience leading Analytics/cloud offerings
Must have excellent Communication and Team Interaction skills
Preferred Tech and Prof Experience
6 years in the following:
● PMP Certification
● Ability to self manage, be proactive, take initiative, and set expectations with internal teams and external clients
● Ability to manage time and deliverables amongst several ongoing projects; ability to adjust and set priorities to meet deadlines
● Ability to work with cross-functional teams and other Business / Technology groups within an organization
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.