Deloitte Cyber Risk Fusion Service Delivery Manager in Rosslyn, Virginia
Areyou interested in improving the cyber and organizational risk profiles ofleading companies? Do you want to be involved in delivering Fusion Managed /Security Operations Center (SOC) Services including identifying unauthorizedactivities and intrusions in their networks in real time? Are you excited aboutrapidly changing operational environments, learning what you need to get thejob done, and producing accurate and timely results?
Ifyes, then Deloitte s Fusion Managed Services (FMS) team could be the place foryou! Transparency, innovation, collaboration, sustainability: these are thehallmark issues shaping cyber initiatives today. Deloitte s FMS business ispassionate about making an impact with lasting change. Delivering our industry leading servicesrequires fresh thinking and a creative approach. We collaborate with teams fromacross our organization in order to bring the full breadth of Deloitte, itscommercial and public sector expertise, to best support our clients. Our aspiration is to be the premierintegrated services provider in helping to transform the cyber securityservices marketplace.
Ourteam is client focused and mission driven. As a Cyber Risk Service Delivery Manager in Deloitte's Fusion ManagedServices, you ll work with our diverse teams of passionate professionals tohelp solve for some of today s toughest cybersecurity challenges to enable orclients to achieve business growth and manage risk.
Work you ll do
As a Fusion Service Delivery Manager,you will be the primary service representative and client point of contact. Youshould possess a deep understanding of the presence of malicious activityreported, characterization and forensic engineering of compromised systems,operations security, compliance, mitigation, and analysis through tools thatdetect advanced threats. Experience with incident response is critical for thisrole as is the ability to assess risk given information on IOC s andvulnerabilities.
Act as the primaryservice representative and client point of contact
Manage and growclient relationships (Develop Trusted Advisor status)
Identify anddevelop opportunities to provide new and expanded services (FMS and cross-FSS)
Maintain a solidunderstanding of the client s culture, environment (people, process,technology), goals, and security initiatives and communicate all to theengagement team
Identify andrecommend operational improvements to the client, drawing on SOC operationalexperience and industry specific knowledge of risks
Interface withclient PMO personnel during onboarding and pilot phases to provide allnecessary reporting and documentation to achieve BAU status
Responsible foron time delivery of all in scope deliverables
Responsible foroverall adherence and attainment of all defined Service Level Agreements (SLAs)
Final qualityreview and approval for all deliverables
Manage any inscope solution projects (integration/ implementations)
Maintain/ update/modify all filters, dashboards, and boards used for reporting in workflow managementsystem
Prepare anddeliver content for weekly/biweekly operational reports and operational statusmeetings
Prepare, produce,and deliver SOC Monthly and Quarterly Executive reporting
Prepare, produce,and deliver any additional Executive reporting required
Capture,communicate, and escalate issues bi-directionally (FMS and client)
Managecommunications with vendors, 3rd party service providers, Deloitte leadership,and and client personnel
Primary interfacebetween all FMS engagement team service leads for all in scope services (ThreatHunting, Engineering, Threat Management)
Responsible forcompliance with all Deloitte firm engagement management requirements
Maintainoperational oversight of all ticketing activity in the engagement environmentincluding, but not limited to, security incidents, content developmentrequests, tuning recommendations, hunting activities, and ad hoc requests
Oversee andmanage on time and effective security content development, testing, anddelivery
Responsible formaintaining financial forecast and profitability tracking and for communicationof all financial changes, risks, or issues
Responsible formaintaining staffing to achieve service requirements including managingpersonnel access requests and coordination with Deloitte Talent and clientteams
Ensure engagementis being delivered in alignment with latest FMS policies, procedures,guidelines, methodologies, and best practices
Analyze complexissues to determine client impact and to suggest alternative solutions based onclient needs and objectives
Work with FMSservice leads to prioritize resource workloads and to de-conflict resourceconstraints
Demonstrateability to manage and motivate multiple project teams in multiple geo-locations
Seekopportunities and offer guidance on how to improve FMS service deliverymethodology including owning and driving internal improvement initiatives
Participate indevelopment and delivery of RFP materials and execution of sales/pursuitmeetings
Adhere tointernal operational security and other Deloitte policies
Category: Information Technology
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