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Shell OLM Business Analyst in Rotterdam - Weena, Netherlands


Job Title:

OLM Business Analyst

No. of Positions:


Job Description:

Looking for a role to combine your business expertise with your technical skills? We’re seeking a talented analyst to help drive Shell’s operational performance, with every opportunity to develop your own career in a supportive, global company.

What’s the role?

This a role that sits within our Operations Landscape Management (OLM) team, where, as OLM Business Analyst, you’ll be responsible for the smooth operations of applications and their related back-end technology. With a focus on servers and databases, you’ll seek opportunities and resolve problems to reduce incident volume and provide speedy and quality problem resolution.

You’ll rise to the challenge of assisting in end-to-end application operations delivery, bringing your expertise to help with sizeable and large-scale application landscapes, which require specialist insight and analytical support, across all incident, problem, and change related activities. Always with a view to how changes can drive improved business performance.

More specific duties will include:

  • Driving incident/problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.

  • Coordinating disaster recovery plans and test execution for the critical business applications within the landscape.

  • Ensuring regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.

  • Ensuring operation runbooks and support guidelines are produced and maintained.

Finally, it goes without saying, you’ll be a natural communicator and negotiator, able to nurture strong stakeholder relationships at all levels, across cultures, and often virtually.

Auto req ID:



IT Service Management & Delivery

Country of Work Location:


Employment Type:

Full Time

Company Description:

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Rotterdam - Weena


What we need from you

We’re keen to talk to men and women with a Bachelor’s or Master’s degree and extensive experience in IT, preferably in application development and support, and project management. Along with being a self-starter, with excellent analysis and problem-solving skills, we’d also hope to see as much of the following on your CV:

  • An ability to deliver results, driving delivery excellence through influence and team working.

  • Experience with SQL basics and MS Windows; ideally also Cloud Basics (Azure) and data language basics like Python and Power BI.

  • Proven experience in dealing with conflict and ambiguity effectively, and an ability to facilitate working in a global environment.

  • An understanding of business support requirements.

  • An ability to handle concurrent tasks with appropriate priority.

  • Knowledge of the IT business environment will be an advantage.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

City, State (if applicable):

Rotterdam - Weena