Monsanto Customer Service Analyst Sr in SÃO PAULO, Brazil
Handle and manage customer relationship, regarding sales order and value capture system, supporting commercial teams since sales planning until deliveries.
Manage order-to-cash operation to guarantee alignment with company strategy and goals.
Ensure service level agreed in order to maximize profitability and process efficiency.
Analyze and manage sales order to achieve internal goals (delivery date, sales forecast, internal KPIs etc) considering customer requirements, strategy and company policies;
Establish communication flows with customers (through visits, meetings, calls etc) to obtain feedback on service level and to capture ideas for continuous improvement of our service;
Ensure, quickly and accurately, problem resolution related to sales order backlog and value capture system;
Implement and manage a service policy (ex: service package) according to customer needs and aligned with the commercial guidelines/strategies;
Support Sales and Marketing teams with information, training, guidelines, planning and management about sales order and value capture processes;
Ensure that all operations are conducted in accordance/compliance with policies;
Participate, at the end of each season, a multifunctional diagnostic to evaluate the operation and to map improvement opportunities. And implement, at the beginning of each season, the improvement actions defined during lessons learning session;
Represent Customer Care area in some operational meetings (DMS, CTs and S&OP);
Ensino Superior Completo em Logística, Economia, Engenharia, Administração ouárea correlatas
Imprescindível sólidaexperiência nos processos de atendimento ao cliente internos e externo
Organization: SA Supply Chain51074703_
Title: Customer Service Analyst Sr
Location: Latin America-Brazil-São Paulo-São Paulo
Requisition ID: 01PIK
Job: Customer Operations & Support
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