American Water Admin Assistant/Customer Service Representative in Sacramento, California

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Responsible for performing standard and some advanced secretarial and administrative duties; including daily front-desk reception coverage. Hours are M-F 7:30 am -4:00 pm.

Key Accountabilities

  • Performs Word Processing duties and prepares spreadsheets utilizing various software packages. (10%)

  • Takes and transcribes dictation. (5%)

  • Proofs all material for accuracy and context. (5%)

  • Establishes and maintains files and records. (10%)

  • Assists with various administrative or clerical details as required (e.g., copying). (5%)

  • Screens mail and telephone calls providing information in accordance with Company Policy. (10%)

  • Makes travel arrangements and reservations. (5%)

  • Provides back up support to senior level executive assistants. (10%)

  • Provides phone coverage for executive wing. Provides daily front desk receptionist coverage and as assigned in the absence of other personnel. Assists with pre/post meeting arrangements. Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)

Knowledge / Skills

Knowledge of advanced secretarial protocol and procedures, grammar, spelling and punctuation, company policies, and operating procedures, especially within applicable functional area.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

•High School graduate or state recognized education equivalency certificate required

•Formal secretarial training preferred.

•Associate Degree in Secretarial Science desirable.

•3+ year’s secretarial experience; including proven experience and skills in dealing directly with public preferred.

Work Environment

Indoor office environment

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  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.