The Hertz Corporation Instant Return Representative in Sacramento, California
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
The key responsibilitiesandaccountabilities are:
Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
High School Diploma or equivalent
Must be able to:
Good communication skills both written and oral.
Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team.
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Lift up to 45 pounds
Minimally 20 years of age
Valid driver's license
Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 150170
# Positions 1
Category RAC Operations
Position Type Regular Full Time