CBRE Client Services Office Operations - Manager in Saddle Brook, New Jersey
Responsible for managing operations and human capital activities for CBRE broker support teams in multiple markets including, but not limited to: strong interdepartmental and intradepartmental relationship development, staffing, setting and managing performance standards in line with the department’s strategic plan, motivating and managing personnel to achieve established objectives, conducting opportunity analyses, addressing operational and financial deficiencies when identified, and implementing operational and technological best practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides oversight and management of a team of broker support professionals in multiple locations across Northern and Central New Jersey. Primary escalation point-person for all service, team performance, operational, and compliance related issues associated with broker support team members. Ensures implementation of local and national operational and technological strategies and coordinates efforts to integrate company services for CBRE brokers. Ensures collaboration with marketing and communications departments to ensure that sales team/broker deliverables are in accordance with company and client standards. Collaborates with peers to develop and execute training and development programs for employees. Other duties as needed.
Provides formal supervision to individual employees within single functional or operational area. Recommends and assists with staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports regarding next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behavior that is consistent with the company's values.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university in a related field. Minimum five years experience providing administrative support to client facing/sales professionals. Minimum three years of management related experience. MANAGEMENT SKILLSKnowledge of business and management principles involved in strategic planning and execution, resource allocation. Personnel management experience skills to include interviewing, selection and training of new hires.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools.
CERTIFICATES and/or LICENSES
SCOPE OF RESPONSIBILITY
In collaboration and partnership with the Northeast Director of Operations, decisions will be made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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