Bank of America Operations Analyst in Saint Louis, Missouri

Job Description:

This is a key operational role within the Cash Management function of Transportation Services and has a direct impact on the success of ensuring cash is available for customers at Financial Centers (FC) and ATMs. The Phone Analyst position is responsible for:

  • Reviewing and reconciling cash forecasts for assigned FC and ATMs.

  • Working with the forecasting team to insure forecast integrity in meeting cash demands, making any necessary adjustments.

  • Monitoring FC and ATM cash levels, requesting emergency cash services as needed in order to avoid a cash out situation and customer impact.

  • Coaching FC Management teams to manage cash levels appropriately and consistently

  • Ensures ATM service schedule adherence by FC personnel and Armored Suppliers

  • Manages Armored Suppliers to meet contractual SLAs

  • Managing incoming call requests from FC and Armored Suppliers to support cash needs and inquiries.

Required skills:

  • Communication skills.

  • Good customer service.

Posting Date : 04/16/2018

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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