HCA, Hospital Corporation of America Assistant Patient Access Director - St Marks in Salt Lake City, Utah
The Assistant Director Patient Access is responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions.
Duties (included but not limited to): • Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric. • Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible • Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training • Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.) • Ensure quality review measurements are in place • Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc. • Communicate with the PTAC Director and provide updates on the results of the QA’s from the non-PTAC outlying departments • Oversee management of PTAC personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate • Completion of operational training assignments, completion of the Manager In Training (MIT) process and becoming knowledgeable in all aspects of Patient Accounting and SSC departments. • Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error • Demonstrates high level of proficiency and knowledge in front office and back office functions and responsibilities • Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
KNOWLEDGE, SKILLS & ABILITIES • Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms, government regulations and accounts receivable processes • Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services • Tactical execution - oversees the development, deployment and direction of complex programs and processes • Financial management - applies tools and processes to successfully manage to budget • Project Management - assesses work activities and allocates resources appropriately • Organization - proactively prioritizes needs and effectively manages resources • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division , Facility and Group Executives • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties
EDUCATION • Bachelor’s degree in Business or Health Care required. If a desired applicant does not have a Bachelor's degree, the requirement can be waived IF they are currently in a Bachelor's degree program.
EXPERIENCE • Minimum three years’ experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.
Job: *Directors & Managers
Title: Assistant Patient Access Director - St Marks
Location: Utah-Salt Lake City-St. Mark%27s Hospital
Requisition ID: 08942-153009