Thermo Fisher Scientific Senior Manager, Product Management, Enterprise Services and DSBU in Salt Lake City, Utah
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Location / Division
Remote-based / Instrument and Enterprise Services
How will you make an impact?
We are seeking an experienced, driven and innovative individual to establish a joint go-to-market and commercial model for the Digital Transformation service offering. This individual will lead the efforts to design, develop and launch the new Digital Transformation service offering predominantly to large global biopharma customers. This Senior Product Manager role will require creativity and market insight to formulate new ideas and approaches. They should be oriented strongly towards problem solving, and above all, use discovery and structured thinking to inform their approach. We are looking for someone who understands complex B2B engagements, is committed to customer success, and can navigate a matrix environment. Change management and proper interface with senior leadership will be critical skills to leverage. Once the new Digital Transformation service offering is launched the Senior Product Manager will manage the product portfolio on an ongoing basis and will develop new adjacent products and services. This management will include product definition, positioning, pricing, and product lifecycle management.
What will you do?
Program Management: develop market research, lead the product management function in assessing and developing operational capabilities, pricing, customer communications, sales and operational support, and revenue forecasts.
Ensure Alignment: work collaboratively with multiple stakeholders across the company and work closely with marketing, sales, operations, and business transformation to build a roadmap of concepts aimed at elevating the holistic customer experience.
Compliance and Structure: ensure new product introduction process is followed, including understanding new products and how to take them through an internal life-cycle; maintain responsibility for Stage Gate review (content and timing) to ensure lessons learned are integrated into current and future projects
Commercialize: build comprehensive commercial go to market strategy including plans for sales, marketing and overall commercial operations.
Operationalize: establish internal operational processes to ensure that scaled execution between the Enterprise Services and Digital Science teams are smooth - this will include processes, governance and on-going operating model within the context of the Quality Management System
Project Management: develop task level project plans and empower the team to succeed by demonstrating clear ownership and accountability of tasks; assure execution to core competencies of scope, time, cost, quality/risk, resource planning and effective communication to successfully complete project deliverables as planned.
Change Management: monitor progress of program and portfolio and leverage that visibility to drive effective change management and resource management to timely resolve cross-functional issues.
Communication: maintain communication with leadership team, ensuring awareness of potential roadblocks, risks or challenges and proposing solutions; interface with Product Management Leadership to ensure correct project prioritization and with R&D Leadership to ensure appropriate resource allocation.
Improve Execution: maintain and communicate portfolio performance metrics, setting and maintaining high expectations
How will you get here?
- BS/BA degree in Marketing, Science, Engineering, Finance, Business, or related field
Minimum 5 years of B2B services product management
Strong knowledge of basic business models and growth strategies
Proven track record of defining and executing business strategy
Demonstrated ability to develop and articulate complex strategic issues and ideas
Cross-functional team leadership (especially leadership thru influence) solving multi-variate problems
Experience influencing upward and downward in past organizations
Knowledge, Skills, Abilities
Creative, resourceful, gritty, willing to hustle - will never hesitate to roll up sleeves and pursue something hands-on, will persevere when others fall away
Strategic thinking - strong strategy instincts, with ability to 'see round corners' to anticipate market reactions, unintended consequences, gaps in the process and unseen opportunities
Ability to set direction, influence and get commitment and alignment with senior management and stakeholders throughout the organization
Outcomes focused - willing to take on new and unforeseen challenges to achieve successful results with ability to take initiative and meet deadlines under minimal supervision
Team Player - skill in influence, diplomacy and organizational management to ensure smooth weaving of various functions
Organization and Structure - ability to drive project management across different workstreams including sales teams, commercial operations, marketing and Product Management
Comfort managing ambiguity, comfortable with fluid objectives and priorities
Outstanding analytics skills and strong attention to detail
Strong verbal, written, and presentation skills
Confident in working with and challenging senior leadership
Ability to communicate clearly and succinctly to individuals and groups
Strong leadership, communication and change management skill
Ethics, integrity, and maturity
Industry experience in Pharmaceutical, Biotech, Technological Services, or Software industries
Experience in digital transformation (or consulting equivalent)
Experience managing complex, matrixed program evolution
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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