HCA, Hospital Corporation of America Technical Analyst in Salt Lake City, Utah
Do you have the career opportunities as a Technical Analyst you want in your current role? We have an exciting opportunity for you to join a facility that is part of the nation's leading provider of healthcare services, HCA Healthcare.
We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:
• Tuition Reimbursement/Assistance Programs • Paid Personal Leave • 401k (100% annual match [3%-9% of pay based on years of service]) • Identity Theft Protection discounts • Auto, Home, and Life Insurance options • Adoption Assistance • Employee Stock Purchase Program (ESPP)
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will provide you the tools and resources you need to succeed in our organization.
JOB SUMMARY The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
What you will do in this role: • Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users • You will analyze and provide hands-on support for simple to moderate inquiries. You will determine appropriate technical area or vendor to resolve the problem and coordinate with other technical areas, as needed • You will log and track problems; review problem tracking databases • Perform facility-based moves, adds, and changes (MACs), as needed • You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures • Aid and train users on division and facility technology
Qualifications you will need • Bachelor’s degree in information systems or a healthcare-related field is preferred • One year of IT experience is required • A and Microsoft Product certifications are preferred • Valid state driver's license is required
HCA Healthcare is one of the nation's leading providers of healthcare services, comprising more than 180 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. With more than 280,000 colleagues driven by one purpose – to give patients healthier tomorrows. We are excited about the future of medicine and believe we are uniquely positioned to play a leading role in the transformation of clinical care.
At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life.We recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers and our unique ability to leverage our scale and innovation, HCA Healthcare is a learning health system that uses our approximately 35 million annual patient encounters to advance science, improve patient care and save lives.
HCA Healthcare has been recognized by the Ethisphere Institute as one of its World’s Most Ethical Companies for ten consecutive years, and we are proud of the impact we are having in our communities through employment, investment and charitable giving. In addition, HCA Healthcare pays significant taxes that help pay for vital community infrastructure, and we also provide charity care, uninsured discounts and other uncompensated care at a cost of $3.7 billion annually. We are making the communities we serve healthier and stronger.
If you find this opportunity compelling, we encourage you to apply for our Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job: *Information Technology
Title: Technical Analyst
Location: Utah-Salt Lake City-St. Mark%27s Hospital
Requisition ID: 25471-16041