HCA, Hospital Corporation of America Communications Operator PBX/PAGE-Days in San Antonio, Texas

Methodist Healthcare Communications Operator PBX/PAGE Full Time Days

Methodist Healthcareis the largest provider of health care services in the South Texas region and enjoys the highest consumer preference share of services as measured by the National Research Corporation (NRC). Methodist has also won the San Antonio Express-News’ People’s Choice Award every year since its inception and the NRC Consumer Choice Award a dozen times – more than almost any other hospital organization in Texas. As San Antonio’s second largest private employer, our facilities employ more than 10,000 individuals, including 2,700 physicians in all specialties.

Our network of greater San Antonio hospitals includes: Methodist Hospital, Methodist Children’s Hospital, Methodist Specialty and Transplant Hospital, Northeast Methodist Hospital, Metropolitan Methodist Hospital, Methodist Ambulatory Surgery Hospital, Methodist Stone Oak Hospital, Methodist Texsan Hospital, and Methodist Hospital South. We also have 2 freestanding emergency centers, Methodist Boerne Emergency Center and Metropolitan Methodist Emergency Center. At each of our facilities, Methodist Healthcare offers an outstanding selection of doctors, healthcare professionals, equipment and health services from wellness events to transplant services, pediatrics, dermatology, cardiology, oncology and a complete range of other medical services in the South Texas region. For more information, please visit our website at www.sahealth.com .

General Statement of Duties: The Communications Operator is responsible for professionally answering all internal and external phone calls for the Methodist Healthcare System facilities. He/she utilizes appropriate communication skills and directs the caller to their destination. Monitors and responds to various alarms and Emergency/STAT situations in an efficient and timely manner in accordance with System policy. Answers Service (P.A.G.E.) calls for physicians in the facilities and after hour emergency calls for physicians’ practices. Applies knowledge of System policies related to HIPAA and privacy.

General Statement of Duties: The Communications Operator is responsible for professionally answering all internal and external phone calls for the Methodist Healthcare System facilities. He/she utilizes appropriate communication skills and directs the caller to their destination. Monitors and responds to various alarms and Emergency/STAT situations in an efficient and timely manner in accordance with System policy. Answers Service (P.A.G.E.) calls for physicians in the facilities and after hour emergency calls for physicians’ practices. Applies knowledge of System policies related to HIPAA and privacy.

Essential Job Functions:

  • Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies.

  • Communicates necessary general overhead announcements clearly and efficiently.

  • Consistently follows established procedures to announce all Codes/STAT Calls for Methodist Facilities to address and alert responding personnel.

  • Monitors and correctly responds to life safety equipment for Facilities Management at Main Methodist and Methodist Specialty and Transplant Hospital.

  • Contacts on-call personnel for after hour departments (i.e. GI Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in accordance with policies and department procedure.

  • Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner. Adds daily on-call to physician’s accounts.

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:

Education:Prefer high school diploma or GED equivalent Experience:Prefer two (2) years experience in a hospital or call center environment . Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

Job: *Admitting Registration Clerical & Scheduling

Title: Communications Operator PBX/PAGE-Days

Location: Texas-San Antonio-Methodist Healthcare System

Requisition ID: 08164-87739