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Chenega Corporation Help Desk Technician II-CORP in San Antonio, Texas



Company Job Title: Help Desk Technician II

Chenega Job Title: Technician II, Help Desk

Clearance: Background Check

Location: San Antonio, TX

Reports To: Team Lead

FLSA Status: Non-Exempt, Full Time

Prepared Date: 10-08-2019

Approved Date: 10-08-2019


  • Capture, document and support local and remote end user technical issues. Create user accounts, grant access, document processes. Generate and process Purchase Requests and Purchase Orders. This position may require travel 5% of time to various locations

Duties and Responsibilities:

  • Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems.

  • Maintain a high level of customer service by accepting and documenting complaints, managing customer follow up and contacts, and providing proactive updates to customers.

  • Create and manage user accounts, mailboxes, security groups, distribution groups, and resource permissions.

  • Responsible for problem intake, ticket documentation and updates, problem resolution, ticket closure and quality assurance checks.

  • Create, process and track Purchase Requests and Purchase Orders; includes coding invoices

  • Responsible for resolving LAN connectivity problems up to the sites’ Ethernet switch, to include support of dial-up modem access hardware, software, and networking.

  • No Supervisory Responsibilities

  • Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Minimum of 1 year supporting Microsoft O365

  • Minimum of 1-year experience administrating Windows 10

  • Minimum of 2 years’ experience creating Active Directory accounts

  • Must have A , N or current Microsoft Certification

Knowledge, Skills and Abilities:

  • Must have good communication and documentation skills.

  • Strong customer service and team skills proven customer interaction and customer support experience.

  • Excellent customer service skills with the ability to multi-task.

  • Must have the ability to rely on experience to correct technical problems.

  • Identifies and resolves problems in a timely manner;

  • Gathers and analyzes information skillfully and develops alternative solutions;

  • Ability to work well in group problem solving situations;

  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to write reports, proposals, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

Primary Location: United States-Texas-San Antonio

Organization: Chenega Corporation
Strategic Business Unit: Corporate
Security Requirements: Background Check
Job Schedule: Full Time Non-Exempt
Recruiter: Brenda Eickhoff
Req ID: 1900004090