Allstate Inside Auto Total Loss Adjuster in San Antonio, Texas

Inside Auto Total Loss Adjuster

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Job ID :

112028

Location :

San Antonio, TX US

Level :

Entry Level Professional

Job Category :

Claims

Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an (Entry Level) Inside Total Loss Adjuster in San Antonio, Texas!

About the Team

The Claims Department is here to restore peoples’ lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.

This is your chance to help make a meaningful difference in people’s lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

About the Position

Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention and addressing any customer concerns or questions related to the settlement process.

Specific responsibilities include

Customer Service

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations and decision making process

Negotiation and Settlement Guidance

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

• Negotiates basic and occasionally moderately complex total loss settlements or salvage valuation

• Processes titles, including documentation, maintaining logs and contacting banks/lien holders

Damage Estimating

• Evaluates and validates basic and occasionally moderately complex total loss estimate

• Prepares total loss damage evaluation, determination, and actual cash value of vehicle

• Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries

• Conditions total loss of vehicle and provides report to customer

Claim Payment Processes - Issuance and Authority

• Initiates system generated checks and pays appropriate parties

Other Projects and Responsibilities

• May serve on a committee or project as appropriate

• May participate in one or more basic or occasionally moderately complex special assignments

Please note that there is a required 2-week training that will take place in Wheeling, IL

Job Description

Allstate Insurance Company has an exceptional career opportunity for an (Entry Level) Inside Total Loss Adjuster in San Antonio, Texas!

About the Team

The Claims Department is here to restore peoples’ lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.

This is your chance to help make a meaningful difference in people’s lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

About the Position

Under general supervision, this job is responsible for settling total loss claims by conducting vehicle valuations in situations where the settlement amount is disputed by the customer. This job is responsible for researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation. This job is also responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention and addressing any customer concerns or questions related to the settlement process.

Specific responsibilities include

Customer Service

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations and decision making process

Negotiation and Settlement Guidance

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

• Negotiates basic and occasionally moderately complex total loss settlements or salvage valuation

• Processes titles, including documentation, maintaining logs and contacting banks/lien holders

Damage Estimating

• Evaluates and validates basic and occasionally moderately complex total loss estimate

• Prepares total loss damage evaluation, determination, and actual cash value of vehicle

• Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries

• Conditions total loss of vehicle and provides report to customer

Claim Payment Processes - Issuance and Authority

• Initiates system generated checks and pays appropriate parties

Other Projects and Responsibilities

• May serve on a committee or project as appropriate

• May participate in one or more basic or occasionally moderately complex special assignments

Please note that there is a required 2-week training that will take place in Wheeling, IL

Job Qualifications

Ideal Qualifications:

• Bachelor's degree in related field preferred or equivalent experience plus two years’ experience delivering outstanding customer service preferred.

• Prior claims or insurance experience preferred

• Excellent written and verbal communication skills with a passion for helping others.

• Strong organizational and computer skills.

• Persistence and the ability to work through and solve problems.

• Bilingual candidates are strongly encouraged to apply

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter at http://jb.al.st/BWGk6 , Facebook at http://jb.al.st/BWGka , Instagram at http://jb.al.st/BWGlO and LinkedIn at https://www.linkedin.com/company/allstate/careers or watch a video at http://jb.al.st/BWGpG .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.