Chenega Corporation Mid-Level Help Desk Technician in San Antonio, Texas
III, Help Desk
to obtain Secret Clearance
San Antonio, TX
Full Time, Hourly
- TheMid-Level Help Desk Technicianwill
field incoming help requests from end users via both telephone and e-mail in a
courteous manner. This position is
considered equivalent to Tier II help desk support.
- Responsible for initial setup of IT equipment including laptops,
polycoms, ZOOM rooms, VTC camera equipment, multifunction machines, etc.
- Fields incoming help requests from end users via both telephone
and e-mail in a courteous manner.
rapport and elicit problem details from help desk customers.
diagnoses, and resolves level one problems for users of the software and
hardware, LAN and WAN, VPN, the Internet and new computer technology;
communicates solutions to end-users.
and schedule problems resolutions. Escalate problems (when required) to
the appropriate next level.
ticketing system to record, track, and document the Help Desk request
diagnostic utilities to aid in troubleshooting.
software updates, drivers, knowledge bases, and frequently asked questions
resources on the Internet to aid in problem resolution.
and learn appropriate software and hardware used and supported by the
remote fixes at the desktop level, including installing and upgrading
preventative maintenance, including checking and cleaning of workstations,
pc’s, laptops, printers, and peripherals.
fixes to ensure problem has been adequately resolved.
post-resolution follow-up to help requests.
one-on-one end-user problem resolution for approved software.
delivers, tags, sets up, and assists in the configuration of end-user
hardware, software and peripherals.
Supports Software/Hardware on equipment such as, Scanners,
Copiers, Printers, Monitors and other peripherals.
- Assigns user-name, password and access right permissions for
multiple proprietary applications, as well as client software.
install local area network cabling systems and equipment such as network
interface cards, hubs and switches.
effective inventory control of property and monitor system warrantee and
support service programs to ensure maximum system uptime and availability.
duties as assigned
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily.)
School Diploma/GED, and 2 years of related experience.
Security Work Force (CSWF) required operating system certification (Microsoft
Certified IT Professional (MCITP) on Windows 7) or Government approved
10 experience is preferred
Security certified or Government approved equivalent.
to obtain a Secret clearance, if needed
and/or U.S. Air Force experience preferred
- Experience using
Windows Deployment Services for client imaging.
- Must be well
organized, an effective communicator at multiple levels and able to grasp
system concepts and communicate their applications.
- Ability in learning
new systems and associated software applications for proficient execution of
tasks and manage multiple tasks with time related constraints in a fast- paced
- Familiar with laptop
(iOS and Microsoft) initial setup, imaging, cloning and re-imaging.
- Thorough working knowledge
of the latest version of Microsoft Windows environment.
- Thorough working
knowledge of with configuring/set-up of Apple iOS
- Thorough knowledge on
PC/client repair and maintenance (hardware/software).
customer service skills to include verbal communication
Physical Demands:(The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.)
- While performing the duties of this
Job, the employee is regularly required to sit and talk or hear. The employee
is frequently required to walk; use hands to finger, handle, or feel and reach
with hands and arms. The employee is occasionally required to stand; climb or
balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision.
Work Environment:(The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.)
- The employee will normally work in
a temperature-controlled office environment, with frequent exposure to
electronic office equipment.
- During visits to areas of
operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne
particles, toxic or caustic chemicals, and loud noise.
and family of companies is an EOE.
preference under PL 93-638.
participate in the E-Verify Employment Verification Program.
Organization: Ajanta Consulting
Title: Mid-Level Help Desk Technician
Location: Texas-San Antonio
Requisition ID: 1900001699
- Chenega Corporation Jobs