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Chenega Corporation Mid-Level Help Desk Technician in San Antonio, Texas

AJANTA

Company

Job Title:

Mid-Level Help

Desk Technician

Chenega

Job Title:

Administrator

III, Help Desk

Clearance:

Ability

to obtain Secret Clearance

Location:

San Antonio, TX

Reports

To:

Program

Manager

FLSA

Status:

Non-Exempt,

Full Time, Hourly

Prepared

Date:

05-10-2019

Approved

Date:

05-14-2019

Summary:

  • TheMid-Level Help Desk Technicianwill

field incoming help requests from end users via both telephone and e-mail in a

courteous manner. This position is

considered equivalent to Tier II help desk support.

Duties and

Responsibilities:

  • Responsible for initial setup of IT equipment including laptops,

polycoms, ZOOM rooms, VTC camera equipment, multifunction machines, etc.

  • Fields incoming help requests from end users via both telephone

and e-mail in a courteous manner.

  • Builds

    rapport and elicit problem details from help desk customers.

  • Identifies,

    diagnoses, and resolves level one problems for users of the software and

    hardware, LAN and WAN, VPN, the Internet and new computer technology;

    communicates solutions to end-users.

  • Prioritizes

    and schedule problems resolutions. Escalate problems (when required) to

    the appropriate next level.

  • Uses

    ticketing system to record, track, and document the Help Desk request

  • Applies

    diagnostic utilities to aid in troubleshooting.

  • Accesses

    software updates, drivers, knowledge bases, and frequently asked questions

    resources on the Internet to aid in problem resolution.

  • Identifies

    and learn appropriate software and hardware used and supported by the

    organization.

  • Performs

    remote fixes at the desktop level, including installing and upgrading

    software.

  • Performs

    preventative maintenance, including checking and cleaning of workstations,

    pc’s, laptops, printers, and peripherals.

  • Tests

    fixes to ensure problem has been adequately resolved.

  • Performs

    post-resolution follow-up to help requests.

  • Provides

    one-on-one end-user problem resolution for approved software.

  • Receives,

    delivers, tags, sets up, and assists in the configuration of end-user

    hardware, software and peripherals.

  • Supports Software/Hardware on equipment such as, Scanners,

Copiers, Printers, Monitors and other peripherals.

  • Assigns user-name, password and access right permissions for

multiple proprietary applications, as well as client software.

  • Helps

    install local area network cabling systems and equipment such as network

    interface cards, hubs and switches.

  • Manages

    effective inventory control of property and monitor system warrantee and

    support service programs to ensure maximum system uptime and availability.

  • Other

duties as assigned

Minimum

Qualifications:(To

perform this job successfully, an individual must be able to perform each

essential duty satisfactorily.)

  • High

School Diploma/GED, and 2 years of related experience.

  • Cyber

Security Work Force (CSWF) required operating system certification (Microsoft

Certified IT Professional (MCITP) on Windows 7) or Government approved

equivalent.

  • Windows

10 experience is preferred

  • CompTIA

Security certified or Government approved equivalent.

Knowledge, Skills

and Abilities:

  • Ability

to obtain a Secret clearance, if needed

  • DOD

and/or U.S. Air Force experience preferred

  • Experience using

Windows Deployment Services for client imaging.

  • Must be well

organized, an effective communicator at multiple levels and able to grasp

system concepts and communicate their applications.

  • Ability in learning

new systems and associated software applications for proficient execution of

tasks and manage multiple tasks with time related constraints in a fast- paced

environment.

  • Familiar with laptop

(iOS and Microsoft) initial setup, imaging, cloning and re-imaging.

  • Thorough working knowledge

of the latest version of Microsoft Windows environment.

  • Thorough working

knowledge of with configuring/set-up of Apple iOS

  • Thorough knowledge on

PC/client repair and maintenance (hardware/software).

  • Strong

customer service skills to include verbal communication

Physical Demands:(The physical demands described

here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions.)

  • While performing the duties of this

Job, the employee is regularly required to sit and talk or hear. The employee

is frequently required to walk; use hands to finger, handle, or feel and reach

with hands and arms. The employee is occasionally required to stand; climb or

balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift

and/or move up to 25 pounds. Specific vision abilities required by this job

include close vision.

Work Environment:(The work environment

characteristics described here are representative of those an employee

encounters while performing the essential functions of this job.)

  • The employee will normally work in

a temperature-controlled office environment, with frequent exposure to

electronic office equipment.

  • During visits to areas of

operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne

particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation

and family of companies is an EOE.

Equal Opportunity

Employer/Veterans/Disabled

Native

preference under PL 93-638.

We

participate in the E-Verify Employment Verification Program.

Organization: Ajanta Consulting

Title: Mid-Level Help Desk Technician

Location: Texas-San Antonio

Requisition ID: 1900001699

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