IBM Network Operations Engineer in SAN ANTONIO, Texas

Job Description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries. Bottom line? We outthink ordinary. Discover what you can do at IBM.

We are seeking a Network Operations Engineer in support of the Secure Mobile Device Gateway service for DMCC which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of the DoD's secure mobile device capability gateway service. The ideal candidate will have broad experience in configuration, test, documentation maintenance, administration, and operation of a variety of voice and data network protocol standards and a broad range of devices such as the Cisco Unified Border Element (CUBE), Cisco Unified Communications Manager (CUCM), VMware/ESXi virtualization, F5 traffic management, Cisco ASA Firewalls, Cisco Routers and Switches, Juniper Firewalls and Linux servers along with other technologies.

Certifications with major network system vendors such as Cisco and Juniper are a strong plus. The candidate selected for this position will be subject to a security investigation and must meet eligibility requirements for access to classified information. The candidate should have experience with the use of network monitoring tools to identify problems or help customers requiring assistance with network hardware, software, or inquiries.

This position is located in San Antonio, TX. All applicants must possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance to be considered.


Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.




Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

  • Skill development: helping our employees grow their foundational skills

  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations

  • Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.


With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!



(2252) PSHJ

Required Technical and Professional Expertise

  • Bachelor's degree in a relevant technical discipline

  • 4+ years of additional related years of experience is accepted in lieu of a degree

  • Advanced Networking techniques: port aggregation, IPSEC, L2TP/VPN, IPS route-maps and capture filters

  • Cisco ASA Firewall knowledge: STP, VLANS, Trunking, Static / Dynamic routing (BGP, EIGRP, OSPF)

  • Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI's, Dialing plans, and Cisco Unified Boundary Element (CUBE)

  • Experience operating or sustaining an Enterprise level architecture where users are located at multiple sites

  • Experience troubleshooting with customers at remote sites

  • DoD 8570 requirement - (CompTia Security+ or higher)

  • Active Secret Clearance or above

Preferred Tech and Prof Experience

  • Knowledge of F5 Big IP Devices, Juniper Firewalls, and Cisco switches

  • Knowledge of Linux scripting languages such as: Python, Perl, or Shell a plus

  • Troubleshoot and resolve complex network infrastructure problems or anomalies

  • Troubleshoot all aspects of the Cisco Voice and Data network

  • Must be organized, process oriented, possess skills in diagramming and a solid understanding of WAN principals

  • Work with customers (who possess minimal skillset) over the phone to execute commands

  • Active Top Secret clearance with SCI eligibility