Sales Operations Analyst

Preferred Qualifications

The Team

The GSCO (Global Sales and Consulting Operations) central team is responsible for providing Training, Business Support and Communications on the Sales Systems and Tools used by Sales and Consulting globally. We are currently looking for a hard working individual to work within the GSCO Tier 2 Support team.

The Role

The GSCO Sales Operations Analyst will report to the GSCO Support Operations Manager and will be responsible for providing high quality, responsive support to Oracle’s Global Sales and Consulting teams. Successful candidates will have exposure in supporting either internal or external customers. Professional-level English written and verbal skills and a commitment to high quality customer service are essential also.

• Provide 2nd level of support on the Sales end to end processes to troubleshoot and resolve complex queries

• Act as knowledge expert on the Sales end to end processes and systems

• Provide updates/training to other colleagues within area of expertise

• Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)

• Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers

• Support new application rollouts and participate in testing of new applications

• Meet GSCO Support KPIs and targets, and communicate activity metrics to GSCO management

• Keep current on new releases and enhancements

• Undertake administrative responsibilities and other projects as required

Preferred Qualifications

• BS Degree in Business, Economics, Mathematics, or related

• Good PC skills, esp. in Word/Excel

• Strong communication, interpersonal, analytical, and mathematical skills

• Ability and desire to provide excellent customer-service to internal customers

• Ability to work independently and in a dynamic environment

• Flexibility to working in shifts

• Proactive, team player, with a positive, “Can Do” Attitude

• Results orientated, problem-solving skills

• Exposure in supporting Sales Representatives is a plus

• Exposure working with Oracle applications is a plus

No visa sponsorship is available for this position.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle’s experienced job openings. For information on currently open positions at Oracle, please visit http://oracle.com/goto/careers

Detailed Description and Job Requirements

Performs budgeting, planning, and analysis activities for sales operations.

Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. 0

– 1 year of professional full-time work experience, excluding internships,

research and/or teaching assistant roles, and military experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Business Operations

Location: US-TX,Texas-San Antonio

Job Type: Regular Employee Hire

Organization: Oracle