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CBRE Concierge, Hospitality in San Diego, California

JOB SUMMARY

Under direct supervision, assists guests, customers and employee with reservations, transportation, area locations and other personal service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Displays a warm, friendly, professional greeting to all those entering the property.. Maintains accurate records of service requests and status.

Maintains/manages organized reception, conference rooms and RISE Café

Maintains records and logs of service requests and tracks their status.

Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.

Assist in coordinating guests', employees’, and/or visitors’ needs. Puts the customer first.

Event coordination and support as required

Maintains a file of services including transportation sources, accommodations, and referral contacts.

Provides administrative assistance to the management team.

Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED. Prior Customer Service experience required. Prior Front Desk, Concierge, customer service or other hospitality experience strongly preferred.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Ability to organize and prioritize own work.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite. Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

  1. Complete all required and assigned HSE training at a satisfactory level,

  2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

  3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

  4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans

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