UnitedHealth Group Customer Service Representative - San Diego, CA - Temporarily Remote in San Diego, California
Who says house calls are a thing of the past? At UnitedHealth Group , we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 6 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 9:00 am to 5:30 pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3131 Camino Del Rio North, San Diego, CA 92108.
We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm Monday-Friday. Training will be conducted virtually from your home. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
Call members to schedule in home visits with a Physician or a Nurse Practitioner
Answer inbound calls from members and assist them with their inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern
This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or GED (or higher)
1+ years of call center and/or sales experience OR at least 1 year of experience working in a call center environment
Experience with MS Word, Excel and Outlook (create/edit/save/send)
Experience working in the health care industry
Experience working with Medicaid or Medicare
Experience working in a metric-driven work environment
Experience working in a customer retention focused role
Experience using an auto dialer system
Bilingual (Spanish and English)
Ability to type and talk at the same time while navigating through multiple screens
Ability to maintain confidentiality and adhere to HIPAA requirements
UnitedHealthGroup is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
Some of thesteps we’ve taken to ensure employee well-being include:
Transitionedour new hire training classes to be conducted virtually
Launchedour ProtectWell app and UnitedCARES program to help ease the burden and stressfor our UnitedHealth Group team members and their immediate family affected byCOVID-19
Dailyupdates from our CEO Dave Wichmann to support and inspire team members duringthis challenging time
Onsitesocial distancing and increased sanitization measures for employees who havebeen welcomed back to our offices
Fully coverthe COVID-19 healthcare costs for our employees
Employeeswho self-identify as high risk or who live with someone who is high risk havebeen asked to remain working from home
You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Ready to answer the call? Take this opportunity to do your life's best work.SM
UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
© 2018 OptumCare . All Rights Reserved.
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical
practices or any of their physicians.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Key words: Call Center, Call Center Representative, Customer Service, Customer Service Rep, Sales, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately
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