Aetna EAP Clinical Counselor in San Diego, California

Req ID: 48981BR

This role is office based in San Diego, CA

The required hours are Monday-Friday 9am-6pm


Provide quality comprehensive employee assistance, work life and management consultant resources and services to both employees and plan sponsors; focusing on enhancing employee wellbeing and workplace effectiveness, improve productivity and operational efficiency.

Fundamental Components include but are not limited to:

Member Support:

  • Consultation

  • Provides telephone triage, crisis intervention and related services.

  • Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.

  • Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.

  • Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.


  • Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.

  • Can consist of individual, joint or family sessions,

  • Can be stand alone or on-going sessions

  • Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the members theory of change.

  • Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.

  • Provides intensive case management and consultation for clinical risk cases and management referrals.


    One of the following licenses is required: LCSW, LPC, LMFT

    1-3 years of EAP, BH or Social Services experience required

    Experience in facilitating patient/client positive behavioral change is required

    Call Center experience preferred

    Crisis intervention skills preferred

    Demonstrated ability to establish and maintain a high level of customer trust and confidence

    Strong computer and literacy skills

    Experience in handling mental health and psychiatric care, family situations, relationship concerns required

    Familiarity with brief therapy models and Motivational Interviewing required

    Experience working with diverse populations preferred

    Bilingual abilities are preferred but not required


    The minimum level of education desired for candidates in this position is a Master's degree.


    One of the following is required:

    Licensed Clinical Social Worker

    Marriage & Family Therapist

    Licensed Professional Counselor


    Functional - Clinical / Medical/Direct patient care (hospital, private practice)/4-6 Years

    Functional - Communications/Member communications/1-3 Years

    Functional - Customer Service/Customer Service - Call Quality Audit - Inbound call monitoring/1-3 Years

    Functional - Information Technology/Computer operations/1-3 Years


    Technical - Call Management/ACD (Automatic Call Distribution)/1-3 Years/End User

    Technical - Telecommunications/Avaya CCR/1-3 Years/End User

    Technical - Operating Systems/Windows 2003/1-3 Years/End User


    Benefits Management/Understanding Clinical Impacts/FOUNDATION

    General Business/Turning Data into Information/FOUNDATION

    General Business/Communicating for Impact/FOUNDATION


    Leadership/Collaborating for Results/ADVANCED

    General Business/Consulting for Solutions/ADVANCED

    General Business/Maximizing Work Practices/FOUNDATION

    Telework Specifications:

    Option for telework will be evaluated after a certain period of employment


    An opportunity to utilize clinical skills in an effective and efficient manner with team support and worklife resources available to support our therapeutic interventions.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care