Aetna EAP Wklife Cust Spt Assoc in San Diego, California
Req ID: 54678BR
Provide quality comprehensive employee assistance, work life and management consultant resources and services to both employees and plan sponsors; focusing on enhancing employee wellbeing and workplace effectiveness, improve productivity and operational efficiency.
Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner. (*)
Assesses clients needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.
Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally
Team Member Support
Receive calls transferred from counselors and provides immediate member assistance. (*)
Schedules appointment for members with counselors. (*)
Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc
1-2 years exp in call center environment preferred or BH experience
Experience preferred in a social, psychological or human service field providing client support.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Healthcare Management/Community-Health is desired
Customer Service/Associate Customer Service Specialist is desired
Information Technology/Microsoft Access is desired
Functional - Information Technology/Computer operations/1-3 Years
Functional - Communications/Communication Delivery - Public Speaking/1-3 Years
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
Technical - Aetna Applications/Admin Support Network/1-3 Years/End User
Technical - Computer Operations/System and Console Operations/1-3 Years/End User
Technical - Call Management//1-3 Years/End User
General Business/Communicating for Impact/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
General Business/Maximizing Work Practices/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
Leadership/Collaborating for Results/FOUNDATION
General Business/Turning Data into Information/FOUNDATION
Option for telework will be evaluated after a certain period of employment
ADDITIONAL JOB INFORMATION
Opportunity to assist members accessing benefits to achieve Wor/Life balance and improve their overall functioning
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Health Care
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.