Verizon Installation Coordinator in San Diego, California
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
The Installation Coordinator is responsible for managing our vendors who are responsible for the installation of tracking and telemetry devices in our customer; fleet vehicles and assets.
You will be responsible for scheduling and overseeing the installation of the products, ensuring compliance of the installations to contract specifications and established policies and procedures as well as ensuring the installations are on-time and complete, adhering to the installation schedule and quality guidelines.
What we’re looking for...
Responsibilities:o Work with internal project manager to maintain schedules and deliverables tocustomers
o Communicates installation procedures and ensures installers adhere to theseinstallation procedures and processes, including paperwork and hardware handling
o Ensures that customer relations and interface are professional and responsive
o Proactively seeks solutions to customer needs and explores creative alternatives
o Sets and manages customer expectations and adapts/prioritizes needs and requests
Qualificationso Minimum of 2-3 years experience in a professional services environment in a technical or project management capacity
o Ability to select, train and coach a team of installers
o Excellent communication and organizational skills
o Enjoys working in a fast-paced environment and with internal team members to deliver on assigned projects
Keywords: Telematics, Fleetmatics, Telogis, Skyward, Operations, Customer Care, Customer Service
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.