Verizon Installation Supervisor in San Diego, California
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Installation Supervisor manages a team that works closely with Sales, Customers and Subcontractors to ensure timely and accurate hardwareinstallation for both new and existing customers. The position would provide necessary coaching, guidance and reliability to ensure targets are met. Oversees Installation team and serves as a subject matter expert on Vehicle Tracking Unit installations. Deals with complex issues that are escalated past the Installation team. Serves as a back-up to Sr. Installation Manager. Mentors, trains and coaches Installation Coordinators.
•Identify, recommend, develop and implement new processes as well as improve reporting opportunities.•Coach and train new hires on the basic job functions as well as day to day activities.•Work with Regional Sales Administrators on deals where sales action is needed.•Ensures that current processes and procedures for installations are being followed by Installation team.•Provides recommendations and feedback to manager on installation process and timeliness of installations.•Ensure all details and contacts with customers, subcontractor installers, and internal business partners are neatly and thoroughly documented.•If appropriate, negotiate price of installation to ensure best price possible.•Does analysis on technical installation problems to create training for Installation team to address accordingly.•Partner with internal stakeholders to ensure successful project completion.•Assign job duties to Installation team as needed.•Works on short-term projects assigned by manager.•Performs miscellaneous job-related duties as assigned.
What we’re looking for...
Education/License Requirements:Required: High School degree or equivalent combination of education and experiencePreferred:4 year College Degree or equivalent experience preferred.
General Experience Requirements:Required: 3 to 5 years experience in customer- facing rolePreferred: Supervisory experience
Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):1. Ability to adapt quickly to changing priorities2.Experience and knowledge of all Microsoft Office tools, specifically; Microsoft Excel, and PowerPoint.3. Concrete understanding of organization as well as department personnel and functions4.Exceptional customer service, interpersonal and verbal/written communication skills.5.Ability to communicate effectively across various levels.
Working Conditions/Physical Demands (e.g. lifting 50 lbs, travel requirements):1.Willingness to work flexible hours.2.Ability to spend all day working at a desk using a PC and telephone.3.Ability to travel (5-10%).
Core Behavioral Attributes(e.g. Interpersonal and communication skills):1.Ability to work independently and in a team environment2.Strong written and verbal communication and negotiating skills3.Excellent attention to detail4.Ability to multi-task effectively while meeting or exceeding aggressive deadlines5.This person should exhibit very strong interpersonal communication skills.6.Ability to communicate with various employees throughout the organization, regardless of rank or seniority.7. Ability to train new hires and tenured employees within the organization on scheduling processes.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.