Verizon Manager of Training Delivery and Content in San Diego, California
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
This role will hire, develop and lead a team of Verizon Connect customer facing trainers. The role will be responsible for the day to day operations of the team and will be measured by delivering a superior customer experience and positive business results. It is expected this new leader will provide a new level of leadership to maintain energy and integrity among the team. This includes setting and discussing the right objectives, assessing performance, providing feedback, training, development, removing roadblocks and taking appropriate corrective action. It will be expected for the team member to enforce and monitor all training policies and processes; provide feedback; Compile and complete statistical reporting for training objectives and results. In addition, the leader will support the development of new training programs and presentations to fit the customer’s needs and circumstances and make revisions as needed (e.g. software functionality changes); Create, produce and schedule web training modules, and virtual training sessions.
What we’re looking for...
BS College Degree required
Direct People Management experience
Experience in creating online training videos
Formal software training experience
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.