Deloitte Consumer and Industrial Products – Commercial Excellence and Experience, Senior Manager in San Francisco, California
Commercial and Industrial Products Commercial Excellence and Experience, Senior Manager
The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Retail & Consumer Products sector is undergoing a transformation fueled by an empowered consumer, technology advancements, market fragmentation and blurring lines across the industry. Organizations are racing to compete for the consumer s attention and win share of wallet, which is creating unique challenges to innovate, modernize technology and transform business models with the winners ultimately seeing this as a consumer-led renaissance.
Work you ll do
As a Senior Manager within our Commercial Excellence and Experience team, you will:
Design leading digital experiences for demanding, world-class clients
Create compelling concepts and lead a cross-functional team to bring them to life
Support account teams, including business development
Manage budget, scope, and resources across multiple projects and clients
Pursue your fascination with the current and future state of digital brand experiences
Organize and deliver services on a cross-section of complex projects
Actively participate in the development of business and vendor relationships
Responsible for project(s) financials including development of financial plans
Manages day-to-day interactions with clients and internal Deloitte team
Displays both breadth and depth of knowledge regarding functional and technical issues
Displays leadership and business judgment in anticipating client/project needs and developing alternative solutions
Provide counseling/coaching, oversight, and support for delivery teams and staff
Actively participate in staff recruitment and retention activities providing input and guidance into the staffing process
Focus on managed revenue targets as well as achieving quarterly or yearly sales objectives for new business
Manage resources and budget on client projects
Review and prepare an analysis of promising private sector driven, high-impact energy projects and carry out preliminary due diligence
Commercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
DigitalMix | an integrated set of platforms to enable business re-platforming
Bachelor s degree from accredited university with strong undergraduate academic record. MBA and/or Advanced degree in clinical sciences preferred (RN, MSN, MD).
10 years experience with creative/visual design and user experience.
Minimum of 8 years of professional experience in the Retail or Consumer Goods industry, or a mix of a few years industry experience and functioning as a Senior Manager or higher in a Consulting environment.
Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles
Ability to work independently; lead teams focused on specific work streams of large projects.
Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency
Willingness and ability to travel 80%
Functional and Technical requirements gathering and grooming
Internal SFDC and External Data management and Integrations
Data migrations supporting system migrations or M&A activity
Test plan and quality management
Contract template strategy and development
Agile development experience
Technical SFDC experience.
Superior critical thinking, analytical and problem-solving skills
Exceptional interpersonal, team-building and communication skills
Outstanding integrity, initiative, creativity, and passion
Ability to work in an ambiguous environment
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Live within commuting distance to one of Deloitte s consulting offices
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
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Category: Management Consulting
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