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Oracle Delivery Consultant – OMC in San Francisco, California

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Infinity Implementation Technical Consultant

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Implementation Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for onboarding new Infinity, Responsys, Eloqua, & CX Audience Clients.

The Implementation Consultant plays an important role in the new Client onboarding workstream, reporting into the Implementation Manager and supporting its peer consulting teams. In this role, you will be responsible for delivering white glove service through product expertise, delivery excellence, and having a strong customer focus.

The Implementation Consultant is responsible for supporting new client onboarding engagements for the Infinity product. Implementations can be Infinity specific or include multiple products and range from self to full service, simple to multi brand/multi-channel configurations. The successful candidate will have experience in supporting previous digital analytics platforms, including tagging websites, and strong knowledge of digital marketing platforms/practices. Knowledge of Marketing Automation best practices and strategy, data management best practices, APIs, and application of project management and agile methodologies are key to the Consultants success.

PRIMARY RESPONSIBILITIES

Business Development & Pursuit Support:

o Provide on boarding support and expertise to the sales, sales consultants, account management teams. Including: present overview of implementation offering, lead high level project scoping discussions, generate estimated level of effort & time to market estimate, provide overview of asset delivery requirements, and more.

Department innovation and optimization: Responsible for delivering on full Campaign Service Offering. Contribute to the offering evolution by sharing ideas around new customer needs and future trends, executing on innovative staffing plans and process enhancements, meeting evolving Client expectations, and supporting ongoing changes in technology.

Fiscal Responsibility: general T&E management, chargeability targets, & maintain optimal delivery margins.

Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.

Delivery excellence: ensure process standardization and governance practices applied and leverage reusable artefacts.

Reporting: productivity, chargeable activity, incident analysis, and adhoc reporting as required by manager.

Best Practices: work peers, manager, and cross-functional stakeholders to help drive implementation services best practices.

Collaboration: with sales, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client s needs.

Culture: contribute to a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.

Post sale support:

o Internal Contract Review: Participate in internal contract overview meeting verifying delivery requirements, time to market commitments, & resource needs.

o Provisioning: Monitor new Client provisioning process ensure a seamless customer experience.

o Allocation: Ensure appropriate resource assignment is aligned via sales and PM.

o PSRS Configuration: Coordinate project code configuration with assigned PM/Sales in advance of kick-off.

o Pre Client Kick-off activities: customize deck, create asset delivery requirements documentation, build out project plan wireframe, create Oracle/Client contact sheet, configure demo environment use cases, and more.

Implementation:

o Scope: lead project scoping exercise capturing Client requirements.

o Documentation: document and obtain Client sign-off on requirements.

o Demonstrate & Train: demonstrate configuration process according to Client requirements via webex training.

o Build: where applicable, configure front end fields according to Client spec.

o QA: quality check configuration against implementation standards and Client requirements.

o Test: create test plan and execute validating configuration.

o Review: review configuration with end customer ensuring accuracy and satisfaction.

o Client sign-off: following configuration completion & review, Client training, and all contractual deliverable are complete, obtain final BRD and implementation sign-off.

o Transfer to Managed/Self Services: initiate meeting/communication formally concluding configuration and transitioning Client to managed/shared services.

Post Implementation:

o Communication: communicate implementation completion with assigned account owner and Client lead.

o Documentation: transfer and host all documentation captured during build process.

o Administration: complete all remaining administrative tasks as required.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran s status or any other characteristic protected by law.

Job: *Consulting

Organization: *Oracle

Title: Delivery Consultant – OMC

Location: United States

Requisition ID: 19001DS3

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