Bank of America Digital Channels Manager in San Francisco, California

Job Description:

Act as a Digital Channels Product Manager for the CashPro Assistant digital suite of products.

Core function and role requirements

  • Co-manage the CashPro Assistant product suite, including document exchange, electronic signature, account management and client onboarding.

  • Interact with clients to gain insights related to business needs and to provide product training.

  • Represent the Digital Channels line of business during production support.

  • Participate in data collection and analysis to measure baseline client servicing behavior and ongoing adoption of online solutions within the suite of CashPro Assistant capabilities.

  • Define a product roadmap for CashPro Assistant, incorporating current and future capabilities, including opportunities to leverage robotics in partnership with Fulfillment teams to automate data collection and setup in core processing systems.

  • Facilitate management routines around the product financial life cycle, inclusive of revenue and total cost of ownership (TCO).


  • Must be intellectually curious

  • Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings

  • Strong communication skills: written, verbal, visual presentations and effective listening skills

  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers

  • Ability to influence others

  • Must think strategically and make sound judgment calls

  • Excellent organizational and program management skills

  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines

  • Flexible work style to accommodate working with partners across the globe

  • Ability and desire to think creatively to deliver business results both independently and as part of a team

  • Technical skills: AI, Robotics, PowerPoint, Excel, Word, Access, SharePoint

  • Undergraduate degree required. Minimum: BS or BA degree; Business, Engineering, or Computer Science degrees preferred

  • Critical thinking/ problem solving skills

  • Financial services and/ or banking knowledge and experience


  • Requirements definition and data mapping

  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously

  • Ability to provide creative solutions both independently and as part of a team for unique client needs

  • Knowledge of Treasury Management and digital channels solutions

  • Strong influencing capabilities based on knowledge and experience

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 03/27/2018

Location :

San Francisco, CA, 555 California St (CA5705),

Chicago, IL, 135 S LA SALLE ST (IL4135),



  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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