Wells Fargo Digital Consultant 4 in San Francisco, California

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and collaborate effectively/./

  • Wells Fargo Virtual Channels (WFVC)* is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

The Digital Core Channel Business Analysis team within Wells Fargo Virtual Channels (WFVC) Group is looking for a strong Business Analyst to lead analysis efforts supporting the strategies and priorities of the WFVC Contact Center, Contact Center of the Future, and the Contact Center ecosystem. We are looking for a highly motivated and collaborative person who can work with all levels of the organization, senior business and technology leaders, and product, operations and finance managers. As a Senior Digital Consultant, you will leverage a consultative approach to enable business teams to meet our customer and internal stakeholder needs, developing a solution based approach to planning. This person will work with the Customer Relationship Management team on initiatives for Contact Center Platforms.

WFVC’s vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, anywhere.

Primary responsibilities for this role may include but are not limited to:

  • Act as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of complex business problems solved through strategic eCommerce-based solutions (e.g., Intranet and Internet).

  • Be responsible for producing business requirement artifacts – including Epics, Features, User Stories, Program Backlog, Use Cases, Business and Message Rules, Supplemental (Non-Functional) Specifications, and collaborate with User Experience Group for User Interface Design Specifications – for the large and complex projects.

  • Be engaged throughout the whole project life-cycle, from Inception through post-Install Transition.

  • Work directly with all levels through to senior management across the organization and be considered as a high-level expert.

  • Candidates should be self-starters, able to multi-task, work well under tight deadlines, and be comfortable working with technical and business teams.

Important Notes:

  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications:

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

  • 2+ years of Agile experience

Desired Qualifications:

  • 7+ years of consultative business analysis experience

  • 1+ year of JIRA experience

  • Financial services experience

  • Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies

  • Ability to manage multiple or large technology infrastructure functions with a focus on driving complex projects requiring participation of cross-functional groups

  • Ability to develop partnerships and collaborate with other business and functional areas

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Solid conflict management and decision making skills

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

  • A BS/BA degree or higher

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5444648&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.