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Oracle Director | Utility Customer Products in San Francisco, California

Director | Utility Customer Products

Preferred Qualifications

High preference for candidate based in San Francisco, CA or Arlington, VA

The Company:

Oracles Utilities provides critical business solutions to leading utility companies around the world. Oracle Utilities delivers the broadest suite of pre-integrated Utilities solutions from any single vendor in the Industry. This suite includes the world’s leading Customer Care and Billing, and Meter Data Management offerings, with both on-premise and true SaaS options.

We are a creative and passionate team of highly-driven individuals, committed to building out the platform that powers the rapidly-evolving needs of utility companies whilst making the world a better, sustainable, place for us all to live. These are big goals, and we need talented folks with equally big ambitions to join us.

The Job:

We're looking for a leader who combines passion and experience, in software development, product strategy and Utilities, along with an inspiring “can do” attitude to lead our elite global Product Management team for Customer Operations products.

The Product Management team is responsible for owning the vision and product roadmap for our offerings, writing detailed product requirements, reviewing detailed designs, creating release enablement materials, and assisting with the overall go to market rollout process.

The team is also responsible for supporting various stakeholders including sales, implementation partners and customers to be enabled and successful with our solutions.

This role will work with various other Product Management leads for Cloud, Analytics, Technology and Integrations, to ensure the continued advancement of our offerings as we help Utilities globally to prepare for, and address, the challenges of a rapidly evolving industry, with solutions which are easy to deploy, fast to adapt to new business requirements and flexible to meet the needs of an uncertain future.

The successful candidate will be a self motivator, have a strong Utilities Customer Operations background (including working on market leading products like Oracle Utilities and/or SAP), be good at visualizing big picture solutions, very meticulous in their work and have excellent written and verbal communication skills.


● Own the customer operations vision and detailed feature roadmap

● Be the champion of our customer operations software offerings

● Be the voice of our utility clients

● Lead product releases from conception, thru requirements, build, release and enablement.

● Work with Product Marketing and Solution Management to develop the product positioning, value proposition, pricing and go to market proposals

● Work with key (internal & external) stakeholders to understand customer, market and strategic requirements and translate them into concise but detailed Product Requirements Documents (PRDs)

● Review architectural/design documents, and participate in general technical discussions.

● Work with Knowledge Management and Product Architecture to build out release and enablement materials to educate stakeholders on the benefits and capabilities of new releases and set them up for success.

About You:

● You’re good at seeing and understanding the big picture. You can easily put things in perspective, understand how things fit together and manage/prioritize your portfolio accordingly

● You are energetic and able to inspire others

● You are able to manage complex projects with multiple moving parts and various competing priorities

● You have experience leading a geographically distributed team across multiple timezones

● You have experience launching software solutions through various stages of product management planning and execution

● You have excellent oral and written communication skills, able to tailor your message for a wide variety of audiences

● You have an enquiring mind and excellent analytical skills

● You’re able to make tough business decisions by employing sound logic, whilst faced with incomplete data, tight deadlines and competing demands

● You have a BS degree in Computer Science or comparable professional experience.

● You have 5 years experience working with Utilities and customer operations technologies

● You have 10 years experience in a software development or implementation role, or related experience

● Experience developing or implementing SaaS products and technologies is highly preferred

● Experience with Agile software methodologies is preferred

● Global experience is preferred

● Some sales and/or marketing experience is preferred

Detailed Description and Job Requirements

Manage a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a Director in the product development division, you will lead a team that defines product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Envision and communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. The ability to influence thinking or gain acceptance of others in sensitive situations is important. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development and product management. BS or MS degree or equivalent experience relevant to functional area. 8 of software engineering or related experience preferred.

Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Product Development

Location: US-CA,California-San Francisco

Other Locations: United States

Job Type: Regular Employee Hire

Organization: Oracle