Shell Jiffy Lube International District Manager - Orange County, CA (remote) in San Francisco, California
Jiffy Lube International District Manager - Orange County, CA (remote)
No. of Positions:
The Franchise District Manager is responsible for partnering with the franchisee / entity personnel, in addition to Jiffy Lube International / Shell Oil Products US (SOPUS) staff, to develop business plans and drive key Jiffy Lube initiatives, which result in increased customer count, revenue and the consistent execution of operational standards. The position will require analysis of the market, identification of customer needs, development of account plans, ability to execute strategic account plans with coordination of other key stakeholders, and training to achieve agreed growth targets and improved operations. Further this role will be expected to prospect and develop new opportunities for growing the network.
Responsible for assisting the franchisee to increase customer count volume and revenue at the store level through marketplace awareness (which includes competitive analysis, demographic shifts, etc.).
Responsible for conducting annual Franchisee Business Reviews and business planning sessions at the District level that include the development of actionable Business Plans.
Achieve Volume, Revenue, Margin, and other targets as set by the Sales Manager.
Able to effectively gather data and identify trends that can be translated into business improvement opportunities.
Effectively communicate analysis and conclusions to customers in a way to that influences change and performance improvement.
Effectively uses pre-call templates to prepare for meetings and discussions with franchisees. Effectively uses post call template to summarize meetings, delegate action and ensure commitment / accountability.
Ensure the Jiffy Lube Compliance / Assurance Management Process is executed properly, and areas of non-compliance are appropriately addressed with franchisees.
Responsible for protecting the Jiffy Lube Brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P).
Communicate and ensure consistency in marketing and promotions of Jiffy Lube products and services.
Grow and retain key accounts and business relationships (B2B) by actively planning and calling on customers via calls and visits. Plan, train, and assist franchisees with customer calls and visits.
Work with Head Office support teams to:
Assist in new store growth
Franchise Renewal process
Implement Operational Excellence
Project / Deployment Lead for Initiatives
Serve as the primary point of contact and communications link between Jiffy Lube and the Franchise community.
Develop and implement account plans including customer needs analysis, market analysis, identification of cross-selling and up-selling opportunities in support of the overall strategic customer account plan.
Develop, update and implement the Account Plan covering products, services packages, contracts, credit terms and credit limits for key customers and prospects with marketing team, and communicate the Account Plan to all service providers serving the key accounts.
Have an in depth knowledge of the key competitors in the Channel and to understand their strengths and weaknesses thereby exploiting opportunities arising from these.
Plan, monitor and achieve individual and team sales targets and be accountable for their performance within the customer (e.g. sales volume, margin, growth, sophisticated and tailor-made CVP, customer churn and trade debtor target).
Work with other Shell teams and third parties (e.g. ICAMs, Marketing, Customer Service Center (CSC), Supply Chain, Distributors, etc.) where necessary to provide an efficient and cost effective service to the customer.
Determine material (e.g. Point of Purchase (POP)) requirements and communicate requirements to Marketing.
Comply with Big Rules to ensure CVPs can be delivered by operations (CSC, Credit, Supply Chain).
Be responsible and proactive in HSSE and Diversity / Inclusiveness issues that affect the individual, the office / field environment and their customers.
Be accountable for own development plan to continuously improve competencies.
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Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.
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Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.
California - San Francisco
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Four-year college degree required.
Minimum three (3) years field experience with fired heater equipment operation.
Key Competences Required:
Generating Insights – Use research and analysis to discover actionable insights that drive commercial growth
Brand and Proposition Management – Successfully build and execute the customer value proposition that drives profitable growth and strengthens the brand
Channel Marketing Management – Combine channel needs and capabilities with customer buying behaviors to optimize value and profitability
Commercial & Economic Acumen – Understand the business model, identify avenues to create value, evaluate key metrics and leverage insights to effectively position the business for success
Value Chain Understanding – Develop and demonstrate knowledge of how Shell delivers value and implement key activities that drive valuable results
Managing Customer Experience – Deliver the customer promise by demonstrating understanding of customer needs and acting on commercial insights
Project Delivery – Strategize, plan and deliver projects, including monitoring progress and managing stakeholders
Selling & Negotiating – Understand key business drivers and implications of franchisee and products contracts and effectively sell-in to customers
City, State (if applicable):
San Francisco, CA