IBM Practice Manager – IBM Cloud Garage in SAN FRANCISCO, California

Job Description

The IBM Cloud Garage is a transformative consulting practice within IBM that partners with clients of all sizes to build innovative applications on the IBM Cloud Platform.The San Francisco Garage is a unique environment, located at the SoMa, Galvanize Campus. We have open workspaces which are intentionally designed to stimulate creativity, learning, and transformation using the IBM Cloud Garage Method . The Garage Method combine industry practices, including IBM Design Thinking, Lean Startup, agile development and continuous delivery to build innovative solutions.

The Garage approach enables business, development and operations to continuously design, deliver and validate new functions. The practices, architectures and toolchains cover the entire product lifecycle from inception through capturing and responding to customer feedback and market changes. As part of our innovative approach to developing and delivering software, we bring clients into the Garage to work collaboratively to create outcomes. At the Garage we love co-creation, solving customer problems, making great software, and learning fast.

About the Practice Manager Role:

In this role, you will be leading a best-in-class, multi-disciplinary consultancy team of Developers, Designers, Architects, Engagement/Project Managers, and Experience Leaders. We are looking for people who have a passion for innovation, are entrepreneurial and want to tackle challenges that are outside of their comfort zone. If this sounds like you, let’s talk!

As a Practice Manager, you will:

Develop Business and Manage Client Relationships:

  • Present the Garage to clients

  • Manage the client relationships

  • Oversee or lead workshops using IBM Design Thinking

  • Negotiate client deals and develop contracts

  • Ensure Project and Client Success

  • Be accountable for business results including meeting client satisfaction, productivity, financial objectives, and other business measurements.

Build and Develop the Cloud Garage Team:

  • Help to attract, hire and retain developers, designers, architects and engagement/project managers

  • Identify and support career development opportunities and help develop leaders

  • Actively cultivate the Garage culture

  • Share information and assign work to link employees' work to IBM's strategy, market performance and local organization's goals.

  • Foster teamwork and inclusion – and promote IBM's diversity and inclusive leadership and IBM Values.

  • Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to approved implementation efforts.

Build and Manage the Cloud Garage Brand:

  • Facilitate relationships and partnerships with the startup community within the Galvanize campus

  • Partner with marketing on events and PR

  • Interface with internal groups interested in working with the Cloud Garage

  • Help raise Cloud Garage brand awareness within and outside of IBM via hosting and/or sponsoring tech talks, meetups, hackathons and other events

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Required Technical and Professional Expertise

  • Experience in a customer-facing position as a professional consultancy services leader

  • Experience driving business results and financial KPIs within technology consulting

  • Experience managing multi-disciplinary customer-facing technology teams

  • Experience managing small and large customer engagements and interactions

  • Experience with agile methodologies

  • Experience attracting new talent, developing team capabilities, and performing people management responsibilities

  • Problem-solving skills with the ability to influence internal and external stakeholders

  • Strong organizational and operations skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers

  • High-level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects and customers

  • Outstanding teaming and customer relationship management experience and collaboration skills in a consulting team leader role

Preferred Tech and Prof Experience

  • Consulting practice leadership experience

  • Consulting experience working with large enterprise organizations as well as startups

  • 2+ years’ experience with a consultancy team using agile methodologies

  • Previous business results and financial management experience

  • Previous Technology and/or Project Management consultancy experience

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.