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IBM Business Transformation Consultant – Process Automation in San Jose, California


At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

  • Collaborate with client business and technical leads on automation opportunity identification, solution development and functional design

  • Plan, coordinate, and execute client workshops for the identification, refinement, and prioritization of use cases/processes for automation.

  • Assist in the development of business case, price case and associated ROI calculations as part of pursuits

  • Align customer requirements with technical capabilities and solutions

  • Determine appropriate key performance indicators, metrics, and outcomes associated with automation pursuits

  • Serve as the liaison between sales and delivery upon opportunity closure, including creation and delivery of necessary documentation to illustrate the desired customer state

  • Manage multiple client engagements simultaneously

Required Technical and Professional Expertise

  • 5-10+ years of proven successful experience in business development, partner and customer success roles

  • Hands-on domain expertise in one or more of Financial Services, Telecom, Manufacturing, Retail and e-Commerce domains

  • Consultative nature, skills and demonstrable client facing experience are required

  • Exceptional communication skills and a consultative approach in addressing client needs

  • Comfortable navigating complex enterprise policies and organizations

  • Resourceful, creative and able to find innovative ways to achieve results

  • Detail oriented and highly skilled in staying focused amid complex situations

  • Good working knowledge and understanding of a variety of automation and business process management solutions, vendors, capabilities, features, and functionalities. (e.g. IBM BPM, BluePrism, UiPath, Automation Anywhere, IPcenter, Pega Systems, Nice Systems, etc.)

  • Experience developing responses to Automation RFI/RFP

Preferred Technical and Professional Expertise

  • Experience creating and demonstrating POCs to clients

  • Large enterprise experience preferred

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.