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Deloitte Conversational Artificial Intelligence Architect, Manger - Applied Artificial Intelligence in San Jose, California

Workyou ll do

At Deloitte you will manage anddeliver components of client engagements that identify, design, and implementtechnology and creative business solutions for large companies. Key responsibilitieswill include:

  • Architect, Position, Design, Develop and Deploy enterprise solutions which include components across the Artificial Intelligence spectrum such as Chatbots, Virtual Assistants, Machine Learning, and Cognitive Services

  • Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

  • Formulate planning, budgeting, forecasting and reporting strategies.

  • Manage full life cycle implementations.

  • Develop statements of work and/or client proposals.

  • Identify business opportunities to increase usability and profitability of information architecture.

  • Experience with program leadership, governance and change enablement.

  • Develop and manage vendor relationships.

  • Lead workshops for client education.

  • Manage resources and budget on client projects.

  • Assist and drive the team by providing oversight.

The team

Analytics& Cognitive

In thisage of disruption, organizations need to navigate the future with confidence,embracing decision making with clear, data-driven choices that deliverenterprise value in a dynamic business environment.

TheAnalytics & Cognitive team leverages the power of data, analytics,robotics, science and cognitive technologies to uncover hidden relationshipsfrom vast troves of data, generate insights, and inform decision-making.Together with the Strategy practice, our Strategy & Analytics portfoliohelps clients transform their business by architecting enterprise programs anddifferentiated strategies to win in their chosen markets.

The Analytics& Cognitive team works with our clients to:

  • Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based as well as client-owned platforms

  • Deploy automation and cognitive and science-based techniques to manage data, predict scenarios and prescribe actions

  • Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements


  • 6 years of relevant work experience

  • 1 years of consulting experience on ConversationalAI systems (preferred)

  • 2 years of experience leading and managing projectteams

  • 2 full cycle product experiences (prototype toproduction) deploying virtual agents or virtual assistants involving IPSoft Amelia,, NuanceNina, Amazon Lex & Alexa, Dialogflow,or IBM Watson

  • API development experience

  • Advanced skills in Java/C , R, Python, etc.

  • Experienced programming knowledge in both SAS andSQL, Operating system experience with UNIX and relational database knowledgesuch as ORACLE/TERADATA. SAS/Base, SAS/Stat, SAS/Macro preferred

  • Strong knowledge of machinelearning, deep learning, natural language processing, neural networks, dialogsystems, dialog management, and natural language generation Experience with quantitative modeling (design, development & implementation)using 3 types of algorithm (e.g., Decision Trees, Naive Bayes Classification,Ordinary Least Squares Regression, Logistic Regression, Support VectorMachines, Ensemble Methods, Clustering Algorithms, Principal ComponentAnalysis, Singular Value Decomposition, Independent Component Analysis) In-depth theoretical and practical knowledge applying categorical methodssuch as logistic and survival analysis

  • 3 experiences developing anddeploying voice and/or text conversational flows for virtual agents or virtualassistants involving IPSoft Amelia,, Nuance Nina, Amazon Lex &Alexa, Dialogflow, or IBM Watson,MS LUIS Chat, MS Azure Cognitive/ML

  • Ability to travel 80-100% of the time(Monday Thursday/Friday)


  • Certification or expertise on at least one of the followingplatforms: IPSoft Amelia,, Nuance Nina, Amazon Lex & Alexa,Dialogflow, or IBM Watson

  • Expertise in at least one functional application preferred (e.g.,Virtual Travel & Hospitality Concierge, Virtual Product Specialists,Virtual Personal Shopper, Virtual Bank Teller & Advisor, Virtual AccountRepresentative, Virtual IT Helpdesk Support, Virtual HR Specialist, VirtualOnboarding Advisor, On-the-job Task and Process Guidance, Corporate PolicyGuidance, etc.)

  • Expertise in 2 domain preferred (e.g., Customer & Marketing,Finance, M&A, Operations, Pricing, Risk, Supply Chain, Workforce, etc.)

  • Experience in Technology, Media,Telecommunications, Consumer (especially transportation) and Financial Services& Insurance a plus

  • Ability to workindependently, manage small engagements or parts of large engagements.

  • Strong oral and writtencommunication skills, including presentation skills (MS Visio, MS PowerPoint).

  • Strong problem solving andtroubleshooting skills with ability to exercise mature judgment.

  • An advanced degree in the area ofspecialization is preferred.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. at

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.