Kaiser Permanente Operating Room Scheduling Clerk - Grade 6 in San Jose, California
Responsible for surgery scheduling in perioperative settings. The OR Scheduling Clerk must be efficient and effectively use the resources surrounding operative events by accurate and timely scheduling of cases, personnel and materials according to policies, procedures and guidelines. The OR Scheduling Clerk must review perioperative data to identify and gross inaccuracies and missing data elements.
Maximize operating room utilization by appropriately booking the right type of surgery cases by priority and length of time using case management software.
Create, move, cancel, and reschedule cases for multiple service lines as needed; keep surgery schedule and wait list updated daily, adhering to the local turnaround policy and guidelines.
Perform specific operating room scheduling functions using current computer systems and software.
Manage/edit case depot as needed.
Communicate changes to the appropriate personnel and other departments.
Utilize protocols to determine and communicate proper patient prep, including utilizing appropriate systems to check patient record and coordinate necessary lab tests and Rx, inform of cost share obligations, identify/document any medication allergies and conduct screening questionnaires.
Independently problem-solve issues and maintain detailed records and statistics. Submit monthly statistical reports on Excel.
Provide assistance to surgical patients by coordinating their surgical dates; write letters to members concerning surgery issues as needed.
Other duties as assigned.
- Minimum two (2) years Surgery Scheduling in either OR or Clinic setting
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Completion of basic anatomy/physiology class as it relates to surgical pre- and post-operative diagnoses and procedures or equivalent experience
Completion of medical terminology class or equivalent experience (must pass medical terminology test)
Knowledge of surgical supplies and equipment
Demonstrates and communicates a service-oriented approach to all customers
Basic PC skills (must pass PC skills test)
Must have spreadsheet skills and word processing skills (Microsoft Word and Excel)
Knowledge of office equipment (fax machine, copier, scanner)
Ability to clearly speak, read, write and thoroughly understand English, as well as demonstrate strong non-verbal communication skills
Ability to learn and willingness follow policies and procedures
Must be willing to work in a Labor Management Partnership environment
Skills Testing*: Medical Terminology, PC skills Test (able to pass PC skills assessment), Microsoft Word (Basic), Microsoft Excel (Basic).
*If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year.
TITLE: Operating Room Scheduling Clerk - Grade 6
LOCATION: San Jose, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.