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IBM Promontory Business Operations Manager in San Jose, California


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.

IBM welcomes, includes, values and respects everyone. We celebrate diversity in all forms. Our culture is rich and intentionally inclusive.

Promontory Financial Group, an IBM Company, is the premier consulting firm for financial services companies worldwide. Promontory Financial Group excels at helping clients resolve critical issues, particularly those with a regulatory dimension. Promontory professionals have unparalleled regulatory experience and insight, and provide our clients with frank, proactive advice informed by best practices and regulatory expectation

The Business Operations Manager is part of a cross-practice-group shared services team that supports all aspects of project delivery, from bid and proposal to contracting to delivery support, invoicing, and collections. The Business Operations Manager will support and help coordinate project delivery activities, as well as plays a key strategic role helping Promontory leaders manage their practices.

Objectives of this new role include:

  • Relieve immediate client engagement and staffing challenges

  • Facilitate and support an environment to allow the business in Asia Pacific to scale

  • Provide experience of IBM systems and networks to drive issue resolution

  • Provide local accountable focals and escalation paths

  • Drive and support the transition into GBS and onto GBS tool, minimizing the impact to Promontory staff

  • Define and provide appropriate ongoing support to Promontory Client Facing staff, aligned to GBS ways of working

  • Enable Engagement Managers and new team members on essential project tasks

  • Support business reporting requirements

  • Facilitate relationships between GBS and Promontory account teams, driving synergy sales and partnering in the region


Business Execution Support

  • Collaborate with Global Operations Lead to facilitate smooth engagement support.

  • Facilitate engagement and interaction with GBS and other parts of IBM on complex deal management

  • Coordinate IBM and Promontory engagement support resource management and PMO, off-shore GBS shared service Bid Management and PMO support via Q2C Ops and Pre-Sales support teams, GBS Procurement, GBS Resource Management.

  • Act as an escalation focal point and drive issue resolution, working with both Promontory and GBS teams

  • Facilitate consultant engagement in collaboration with PMO, Resource Deployment and Human Resources teams

  • Facilitate business compliance requirements, including cross-border working, procurement, training, and off-boarding, in collaboration with GBS Risk Management team and Promontory Mobility Manager

  • Collaborate with PFG and IBM control functions to support compliance and mitigate business risk

  • Facilitate cross-practice collaboration

  • Liaise with Integration team on key integration activities, upline business updates, and Promontory strategic planning

Business Planning and Capacity Management

  • Collaborate with Practice Leads, their key delegates, and Global Operations Team to create a platform where business plans can meet growth and profit objectives

  • Serve as a focal point for Promontory on Demand Interlock process, including rolling out and driving adoption of new (to Promontory) process

  • Facilitate development of capacity management plan to balance resources to growth and profit objectives (via Professional Marketplace)

  • Facilitate annual plan and budget submission process for Promontory Global Finance in collaboration with Practice Leads and their key delegates.

Business Development

  • Work collaboratively with the Promontory Global Sales function and AP leadership to support local management with sales and strategy for Promontory AP

  • Facilitate engagement with GBS in relevant countries and ensure coordination and collaboration for account planning, within the boundaries of the Independence Policy where applicable

  • Monitor and co-manage milestones associated with campaigns outside of Promontory that leverage Promontory expertise and staff

  • Work collaboratively with the local Promontory staff who support regular sales activity and pipeline reporting to Promontory and Global Leadership.

Performance Measurement and Business Insight

  • Agree and establish regular management system and reporting cadence, engaging appropriate stakeholders

  • Engage with Global Sales and Operations and support local teams with business reporting and insights against key metrics (signings, revenue, utilization, P&L, hiring, attrition) for the Promontory Business

  • Collaborate with PMO, Sales Ops, Practice Leads/delegates to ensure timely business management data entry by engagement teams and support sales forecasting discipline with Sales Ops

People Agenda

  • Coordinate with Promontory HR focal to surface any issues requiring escalation

  • Support in-flight HR activities including local hiring plans, recruitment, onboarding, leaver management process, engagement in IBM initiatives, and links to broader GBS and IBM learning initiatives.

Change Management

  • Help manage the local shift from integration to GBS

  • Manage exceptions and eventual migration

  • Support management team as they adapt to IBM manager role

  • Collaborate with the change management team and drive implementation of recommendations locally

Required Technical and Professional Expertise

Business Planning and Capacity Management

Performance Measurement and Business Insight

Change Management

People Agenda

Preferred Technical and Professional Expertise

As above

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.