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Thermo Fisher Scientific Senior Product Support Engineer in San Jose, California

Job Description

Job Title: Senior Product Support Engineer

Requisition: 106965BR

Locations San Jose, CA

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

How will you make an impact?

What will you do?

  • Provide technical and application specific product support for released San Jose produced Clinical LCMS products with emphasis on resolving application escalations using a system level approach.

  • Create and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.

  • Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.

  • Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications and applications performance.

  • Develop and provide training programs for current and future products to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I and Class II medical devices.

  • Develop, create documentation for existing and future products and maintain existing documentation following GDP (Good Documentation Practice)

  • Other miscellaneous duties might be assigned.

How will you get here?

Education:

  • PhD Degree in Clinical Chemistry preferred.

Experience

  • 5+ years of experience in developing applications and operating/maintaining clinical LCMS systems (Class I and ClassII) ideally with multiplexing front end

  • Excellent analytical capability with strong attention to detail and knowledge about the most common clinical workflows.

  • Outstanding problem solving and interpersonal skills especially dealing with customers face-to-face

  • Ability to travel up to 25%

Knowledge, Skills, Abilities:

  • Self-motivated, strong customer service oriented

  • Flexible with the ability to adjust readily to new situations

  • Ability to work in a team environment and independently

  • Demonstrated written and verbal communication skills

This position is approved for Relocation Assistance.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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