Oracle Principal UXR Researcher – NetSuite Experience Design in San Mateo, California

Principal UXR Researcher – NetSuite Experience Design

Preferred Qualifications


Want to work in a fast-paced, collaborative environment and see your work quickly impact product?

Want to interact with customers on a regular basis and be an advocate for the customer?

Then this position may be for you!


The mission of the NetSuite-Oracle Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.

Be part of changing the face of NetSuite’s UI. Have direct input on a number of key initiatives taking our UI in a new direction.

As a member of the Experience Design team, you will be responsible for the research strategy for one of the most critical UX initiatives, which is the design of the NetSuite UI.

You will work with the UI Framework team, made up of designers, PMs and developers to understand their learning objectives, and develop appropriate research activities to achieve those goals.

Your research will focus on improving workflows, evaluating UI patterns and the new Design System. Other initiatives you will support are research for dashboards, navigation (IA), forms, and workflows.

You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.


  • Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.

  • Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.

  • Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.

  • This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.

  • Be a thought leader in our team by coming up with the strategy for research to support cross-suite UI initiatives.

  • Facilitate conversations with a diverse team of individuals including UX, Visual, Content Strategy, Development and be the advocate for the end user.


  • 5-7 years’ experience doing qualitative and quantitative user research.

  • Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, card sorting, tree testing, survey research, and formative and summative usability evaluations.

  • Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)

  • Ability to creatively come up with appropriate research and usability methods for given research questions.

  • Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver

  • Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.

  • Outstanding written and verbal communication skills. Strong analytical and presentation skills.

  • Nice to have: experience with research related to design systems, and design pattern/component evaluations.

Detailed Description and Job Requirements

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Typically seven years of software engineering or related experience needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-CA,California-San Mateo

Other Locations: US-TX,Texas-Austin, CA-CA,Canada-Waterloo, CA-CA,Canada-Kitchener

Job Type: Regular Employee Hire

Organization: Oracle