Aetna Customer Service Rep (NIGHT or OVERNIGHT SHIFT) in Sandy, Utah
Req ID: 51933BR
Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention and growth by efficiently delivering competitive services to members and providers through a fully -integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.
The schedule of this position requires flexibility. You must be comfortable working weekends and overnights. Shifts will include 3PM - 11PM Mountain time, 12AM -8AM mountain time and anytime during the 24/hr Saturday/Sunday shifts. There may be eligible for at least a 10% shift differential dependent upon final schedule.*
This position offers a multidisciplinary team environment working with mental health clinicians and customer service representatives while servicing Aetna members.
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
LICENSES AND CERTIFICATIONS
Customer Service/ is desired
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
Benefits Management/Interacting with Medical Professionals/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION
Service/Handling Service Challenges/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service