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Thermo Fisher Scientific Senior Manager, Services Lab in Santa Clara, California

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

Location/Division Specific Information

Santa Clara, Genetic Sciences Division

How will you make an impact?

You will manage the activities and outcomes of the high-throughput services core laboratory within the Microarray business including revenues, budget, workflow, and management of the day-to-day activities of the laboratory staff and bioinformatics services group.

What will you do?

Customer Centric

  • Consult with customers to design and perform genetic analysis assays as a professional service for customers.

  • Teach customer and partners best-practices for utilization of microarray and other genetic analysis techniques.

  • Work effectively with cross-functional teams such as Sales, Marketing, Finance, Support, Purchasing, and Research and Development. Ensure these teams are aligned around resources and support necessary to meet and/or exceed customer needs.

  • Be strongly quality oriented with demonstrated ability to effectively build and manage customer and partner relationships at a senior level.

  • Develop and ensure the efficient management and implementation of business plans to fully achieve customers' services objectives.

People Leadership

  • Select, develop, and evaluate personnel for talent management, including leadership growth and key skill-set development for operational and strategic objectives.

  • Inspire, influence, and empower employees across the matrix (both direct and indirect teams) to over-achieve objectives. Proven capability to work effectively and efficiently within a highly matrix organized environment.

Operational Excellence

  • Develop policies and procedures, oversee validation studies, and explore new capabilities and technologies for genetic analysis services including workflows leveraging DNA Microarrays and other analysis techniques.

  • Ensure accurate interpretation and reporting of laboratory results.

  • Oversee global data management systems and cloud-based delivery mechanisms and ensure all facets are compliant with all required regulatory agencies.

  • Lead the day-to-day operations of the services laboratory and bioinformatics staff.

Results/Action-Oriented

  • Deliver projects in a high pressure environment that operates across multiple labor shifts. Provide on-time results to a customer base that has highly customized deliverables.

  • Know most effective and efficient ways to get things done with a focus on continuous improvement.

  • Ensure effective supply from global manufacturing sites supporting the Microarray business.

How will you get here?

Education

Bachelor's or Master's degree, preferably in life sciences or related discipline

Experience

  • 5+ years of proven leadership and collaboration experience with cross functional teams, preferably within life sciences

  • Prior experience with laboratory automation

  • Hands-on experience with next-generation sequencing methods and data

Knowledge, Skills, Abilities

  • Strong financial management skills

  • Excellent customer/quality focus with demonstrated ability to effectively build and manage customer and partner relationships at a senior level

  • Ability to attract, recruit, develop and retain hi-potential talent

  • Demonstrates passion and enthusiasm for an organization's vision, motivates, leads, and empowers others to achieve organizational goals

  • Demonstrates and drives the Thermo Fisher values - Integrity, Intensity, Involvement and Innovation

Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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