Eaton Corporation HR Services Manager in Santa Fe, Mexico
Eaton’s corporate division is currently seeking a HR Services Manager to join our team. This position is based at our CDMX office.
The HR Services Manager is responsible for managing the Mexico HR Services operation which delivers services related to Compensation, Talent Onboarding, Talent Scheduling, Contact Center, Employee Data Management and other HR Operational projects
The HR Service Manager is responsible for evaluating and implementing the overall service delivery strategy, working with process owners and service providers to identify optimal service solutions and continuous improvement opportunities to mature the overall service delivery capability. Will provide hands-on program management of our core HR services, partnering with the COEs and HRBPs to drive high quality execution of HRS Operations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Some activities related with the position will be:
Accountable for delivering on service level commitments related to each HRS work-stream including SLA, Client Satisfaction, Quality and Volume.
Ability to attract and lead a team of highly customer- and delivery-focused, data-driven, shared service professionals; and provide appropiate leadership, structure, coaching, training and development.
Serves as the lead contact for the field HR community and facilitates voice of customer processes to gather input for process improvement.
Develops and executes the strategy for service delivery in the Mexico operation
Partners with COE leads and the global OPEX team to evaluate and consider new work activities.
Drives the CI culture and is accountable for service delivery quality and performance.
Monitor metrics and measure customer experience to drive high quality customer support in an efficient and scalable manner and to assess the performance of the Shared Service Center.
Drives employee engagement, performance management and career development for employees in the operation.
Manages Mexico budget and leads cost out initiatives including work transitions to other global operations for optimal quality and cost performance.
Oversee development and delivery of compliance, privacy and security training for HRS team
Develop and maintain appropiate operation policies, standards, guidelines, and procedures in HR Services operation
Partner with HR COE’s and HRBPs to deliver comprehensive customer service solutions and leverage user experience, anticipates needs and proactively recommends solutions
Builds relationships with senior level customers, HRBP’s, COE’s and other internal and external key partners
Demonstrated success in balancing the need for efficiency and scale with customer satisfaction and a sense of high touch for all employees.
Able to use relationships and influencing skills to not only to gain a better understanding of the company’s needs, but also to strategically accomplish goals and execute across the organization.
Intervene/manage cases where HR Shared Service Centre Advisors need additional support, where service levels are in danger of not being met or cases are highly sensitive / client complaints have been raised.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
Required (Basic) Qualifications:
Bachelor’s degree in HR, Industrial Relations, or other related degree desired. Preferible Master’s degree
7 years of HR and/or Operational Experience. 3 years leading a direct team.
Proficiency in Microsoft Office software
Knowledge of and experience with Taleo, Case Management, Payroll TRESS and CISCO Customer Contact Center systems
Continuous Improvement knowledgeable desired
HR process and Compensation Methodology knowledge
Experience managing budgets
Leadership Impact skills / Ability to work in a team environment
Be able to manage and drive team´s performance
Experience with business having multiple operations
Drive for results oriented
Excellent verbal and written communication skills
Integrity and Trust
Adaptability & dealing with ambiguity
Ability to lead as well as champion change
Quantitative and qualitative analytic skills.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Human Resources
Region: Latin America
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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