Oracle Service Delivery Engineer in Santa Fe, Mexico

Service Delivery Engineer

Preferred Qualifications

Comms (Tekelec) / NGS

Demonstrated experience and knowledge in one of the following area is required:

Oracle Communications Policy Management

Master knowledge of mobile core network, signaling, SS7 and Diameter

Complete understanding of data communications concepts of network architecture

Ability to do analysis of call flows between communication network elements

Implementation experience of Oracle Communications Policy Management products

Ability to create and maintain detailed documentation

Strong analytical skills with a proven track record in troubleshooting issues

Experience in resolving performance and configuration issues

Hands-on experience on:



Packet Core

Telecom Networks


VLAN Design

Network Design

Shell Scripting


Flexibility and ability to pick up new tools and technologies rapidly

Good understanding of OSS domain

Good knowledge of Gx, Gy, Radius and Diameter protocols

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Principal Systems Engineer, you are a guru, with strong expertise across the stack and tiers (application and system), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Bachelor

  • s and Master

  • s degree in Computer Science or Engineering (Advanced degree such as MBA and/or Ph.D. a plus) 10 years related experience prior to taking this position. In addition, extensive experience with Oracle

  • s core products, applications, and tools. Only proven top performing candidates of high integrity in previous job positions/grades are considered.

Job: Support

Location: MX-MX,Mexico-Santa Fe

Job Type: Regular Employee Hire

Organization: Oracle