Transdev Operations Manager in Santa Rosa, California

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The Operations Manager is responsible for managing daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors. The Operations Manager will also work closely with the maintenance department to ensure that all operation requirements are met. The facility includes over 200 drivers and supervisors

Responsibilities

  • Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling

  • Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks

  • Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel

  • Coordinates with the safety and training department to ensure all safety goals and directives are met

  • Participates in Operations department budget process

  • May operate a vehicle in revenue service, if necessary

  • Maintains confidentiality of all information

Qualifications

EDUCATION, LICENSING, AND CERTIFICATIONS:

  • High school diploma or equivalent, such as GED, required

EXPERIENCE REQUIRED:

  • Minimum three (3) years of operations experience in a fixed route operation, or airport shuttle service of similar size and scope

SKILLS AND KNOWLEDGE REQUIRED:

  • Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation

  • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments

  • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs

  • Good written and oral communication skills

  • Ability to organize and perform work efficiently; strong attention to details

  • Ability to work effectively with labor; may include labor grievances and negotiations

  • Must be willing to work flexible hours to include weekends and holidays

Travel requirement (as a percent): <5% travel for occasional meetings

PRE-EMPLOYMENT REQUIREMENTS:

  • Must submit to drug testing and a criminal background check

PHYSICAL REQUIREMENTS:

  • Must be able to work shifts or flexible work schedules as needed.

  • Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.

  • Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds.

  • Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.

  • Must be able to work in extreme heat and cold and in a damp environment with moderate noise.

  • Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Requisition ID 2018-9047

Position Category General Managers/Assistant General Managers/Operations Managers

Internal Code #TNA

Internal Reference 361

Internal Code 3 Ind1

Company/Division Transdev Services