Comcast Xfinity Retail - Market Manager in Schaumburg, Illinois

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the sales, customer experience, operational execution,

financial performance and employee satisfaction at a group of Comcast

Customer Service Centers in a designated market area, including;

establishing goals and motivating CSC Managers to achieve sales

objectives, monitoring and ensuring that CSC locations are staffed and

reps trained to deliver a great customer experience, and maintaining

tight operational and financial controls while driving a high-level of

employee engagement and satisfaction.

Core Responsibilities:

-Ensures competence and continuity of qualified management and

frontline staff through optimum selection, training and development,

appraisal, and motivation.

- Works closely with CSC Managers to ensure effective customer service

center staffing levels through efficient scheduling and adjustment to

meet peak service demands.

- Manages customer service based training and standards certification.

Works with team to ensure excellence in customer service with every

customer contact. Manages the performance and development of leadership

staff.

- Contributes to functional strategy development. Partners cross-

functionally with other departments to ensure that operational plans are

aligned with overall business objectives.

- Ensure that each CSC facility is maintained and secured consistent

with brand standards and operating guidelines, including coordination of

new CSC openings.

- Reviews, analyzes and audits customer and financial reports including

sales, inventory, cash, productivity, payroll, and VOC to achieve or

exceed budgeted performance.

- Develop and implement regional sales incentives to meet and exceed RGU

growth objectives. Manage compensation plan programs and implement

changes to improve employee motivation and sales performance while

controlling overall cost per sale.

- Motivates CSC representatives to achieve sales and compliance results;

conducts routine office visits and audits.

- Follows and administers cash handling policies and procedures.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

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- Generally requires 8-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer