McKesson Employee Relations Consultant -Scottsdale, AZ in Scottsdale, Arizona

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Corporate- a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, McKesson is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need

Provides first level response and consultation for day-to-day employee relations questions and concerns. Reports to an Employee Relations Manager and will be preferred to be on site in Scottsdale office and will be supporting clients in multiple locations based on business needs.

Position Description

  • Respond to all first level non-third-party ER issues received from HR call center, managers, HRBPs and other employees, for assigned business(es).

  • Investigate and resolve ER issues, to include: gathering and analyzing evidence, applying relevant laws, policies and past practice to reach conclusions.

  • Interpret and apply understanding of corporate policy, employment law, and other regulations to provide immediate advice, guidance, or clarification for ER inquiries.

  • Provide consultation, guidance and coaching to supervisors, managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions.

  • Maintain required documentation within case management system, including intake and investigative notes, supporting documents and final reports.

  • Serve as mediator and apply interventions to resolve low risk employee disagreements, conflicts, or misunderstandings.

  • Escalate ER issues that meet pre-defined criteria and use judgment to assess risk and sensitivity of ambiguous cases determining when to escalate to ER management.

Key Differentiators:

  • Requires in-depth knowledge and experience.

  • Decisions are guided by policies, procedures and business plan; receives oversight and direction from Manager.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

  • Uses best practices and knowledge of internal or external business issues to improve delivery of services.

  • Solves complex problems; takes a new perspective using existing solutions.

  • Works independently; receives minimal guidance on day-to-day work and deliverables.

Minimum Requirements

Minimum of 5 years related experience

Critical Skills

  • 4 years’ direct Employee Relations responsibility or related HR experience

  • 2 years’ experience using HR Applications such as People Soft or Workday or similar

  • Ability to conduct HR investigations

  • Ability to communicate with employee managers both written and verbally regarding sensitive or complex topics.

  • Excellent time management skills with the ability to manage multiple priorities.

  • Credible Activist

  • Strategy Architect

  • Customer Orientation

  • Influences Others

  • Decisiveness and Judgment

  • Openness and Candor

  • Application of McKesson Systems, Policies and Processes

  • Application of HR Administrative Functions, Laws and Regulations Composure

  • Conflict management

  • Credibility and Presence

  • Quality and Detail Orientation

  • Problem Solving

  • Information Seeking

Additional Knowledge & Skills

  • Subject matter expertise in HR Legal and Regulatory Laws and regulations (e.g. EEOC, ADA)

  • PHR/SPHR

Education

Bachelor’s degree required – Preferred Degree in business or industrial relations, HR, public relations, or related field.

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No Agencies Please

Job: Human Resources

Organization: McKesson Corporate

Title: Employee Relations Consultant -Scottsdale, AZ

Location: Arizona-Scottsdale

Requisition ID: 18002884